Jean Hailes for Women's Health Medical Centre

I am beyond disappointed and appalled with the treatment I received from Dr Cely. I mentioned to her that I could feel a lump on my stomach and asked if it was anything I should be concerned of however she didn’t even feel or look at it, just told me it was nothing to worry about. Turned out it was three large fibroids and I had to have an open myomectomy which is major surgery. I specifically went to a womens clinic for extra care whilst I started to my fertility plans and this treatment was disgusting and irresponsible and I knew my experience had to be shared. A side note… if a doctor ever dismisses a concern of yours go elsewhere, I learnt the hard way

After countless appointments with GP's where I left feeling dismissed and confused, I finally booked in at Jean Hailes with Dr Amanda Newman. She really listened and cared about my concerns. Everybody there has been kind and compassionate whether it's over the phone or in person. Having my first appointment was a huge turning point for my physical and mental health and I owe it all to Dr Newman and the staff at Jean Hailes. Thank you!

I had an appointment today with Dr Jessica Klein to replace my mirena. I was extremely scared going in due to previous medical history although all of the staff, from the front desk to the nurses were so kind and empathetic that they made me feel very welcome and safe. Dr Jessica Klein was also very welcoming and comforting, taking the time to talk to me about my history, current medical problems and the procedure as well as follow up and dealing with my problems after the procedure. This was the best experience I’ve ever had with a gynaecologist and I would definitely recommend this clinic to any of my friends and family. Will definitely return as I felt listened to, respected and that all of the staff made it a safe and welcome environment for me as a young women.

Their receptionist is the worst I’ve ever seen. When I call them and want to book the first appointment, They always say “send the referral letter and we will contact you”. First time they said we’ll contact u after 1 week, second time they said we’ll contact u after 2 weeks, but they will NEVER NEVER contact you. After 2 weeks I called them, and they just started to read my referral letter during phone call and said they need to see the ultrasound results, but they didn’t mention it when I called them two weeks ago. And they said after we see the ultrasound results we’ll call you. But still they NEVER call you!!!It’s so hard to book the first appointment, they never consider how urgent patient’s situation is.Worst receptionist and appointment process! Don’t go with them!

This is a specific women's clinic for women's health and related issues - it is not a general practise. Stand alone building opposite train line/station. On street and plenty of off street parking behind the building - practise/surgery entry is at the rear. Appointments are difficult to come by and best made well in advance (repeat appointments may not be available for up to 12 weeks). I encountered friendly and helpful staff and although the appointment was expensive I was allocated plenty of time and wasn't hurried out (this practise doesn't bulk bill, and the gap is considerable).

I had an IUD put in by Dr Amanda, and felt very in control the whole time.I came in very anxious because of so many other people experiencing pain.But from the moment I stepped in, the whole team including receptionists, nurse and doctor made me feel so at ease.Dr and nurse took their time every step of the way to check that I was comfortable and ok.During the procedure I felt about 1 min of discomfort and 5 seconds of intense cramping. Once it was done, the pain went away almost immediately.Overall I felt very safe with Dr Amanda and the team.

Would not recommend dr cely goeltom at Clayton. Pushes birth control and antibiotics. When asked about side effects to medication she always says there is none when there is. I specifically asked her about doxy and sensitive skin and she told me that is not a side effect - it is a listed side effect? Her advice actually made me alot worse off than when i first attended the clinic.She is a very medicate first ask questions later kind of dr. Didn't take any of my symptoms of PMDD, acne or pains seriously, told me that birth control WOULD work for me, i just had to keep trying different birth control. Left multiple appointments upset and made to feel like i was the problem. Did not give me much to work with when i told her that birth control made my acne and moods worse and antibiotics only made my gut health and skin worse. Reception staff however were lovely, maybe other drs are better.. but this was a waste of time and money unfortunately. I found much better help with a qualified naturopath who specializes in women's health.

I have been to the clinic now twice to see Janetta Webb and was very happy with the support and service I received. Janetta was very understanding, supportive and took the time to listen to my needs and concerns. I felt at ease with her and have now have a positive outlook.. I'm very grateful for her support and knowledge towards me as a patient. The best part about it she goes with what the patient wants. Nothing is forced and is all in our own time. Thank you very much for your wonderful support, as I'm now on the correct treatment path.The reception staff at the clinic are very lovely and supportive.I know there is a number of negative reviews , but from my experience it has all been positive and the costs associated have all been worth it. Janetta is totally worth waiting for ( COVID has made the scheduling slower). Anyway I would 100% recommend this place. :)

Dr Amanda Ward is the most beautiful, kind gynaecologist I have ever met. I'm forever grateful to her.

I was a little apprehensive given the reviews below, but I have to say I had an excellent experience from arranging an appointment (during interesting COVID times) to actually having the appointment with Dr Jacqui Boyle. The team at reception were really friendly, Dr Boyle was great and the Practice Nurse, Lea, was so calming. Very informative appointment and worth the cost for peace of mind,