Spotlight Lidcombe

Spotlight is a privately owned and operated Australian family business. Our business has grown from two brothers helping their parents run a dress fabric stall at Queen Victoria market during the 1970s, to stores throughout Australia, New Zealand, and Asia, employing more than 6,700 team members.It offers a lot of choices of bed linen, yarn for people who knit, knitting needles, and crochet accessories.Unfortunately they get 3 stars they need to improve their customer service.

I like usiing Spotlight as it offers a lot of choices of bed linen, yarn for people who knit, knitting needles, and crochet accessories. It is also a great place to shop for kitchen accessories. However, to.my mind, the customer service needs to improve as it took me 20 minutes to pay for knitting needles despite of being a first in the lineup while both cashiers were servicing a customer.

Wide range of products but very understaffed. The poor people who work here do their best but management step up and increase the roster. I have never seen people so grumpy in a cashier queue. The cashier received no assistance despite calling for help and was constantly interrupted by answering the phone ahead of those in front of her. Impossible situation for the staff.

The women in the cutting section were very helpful and friendly.Even though it was end of the day and closing time, she had a chat about the cloth pieces people were buying and making recommendations. I could see she was putting in effort to ensure everyone walked away with something they really likes.

Slowest cutting counter. The really need to open up another counter on the weekends. They had sales going on over the speaker and I was still in line to get something cut. Pretty sure I’ve wasted most of my free parking time just waiting to cut 1 thing. Friendly lady but just wants to chat - people have things to do.

Went to buy curtains no one at the counter, asked lady at the dress cutting counter who said she would call Julie to help. Waited and asked again, said she would call Julie again. Spoke to another staff member who said Julie was probably on her break, asked how long that might be, they said probably 10 minutes. Went to the front counter where a male manager (?) seemed to be training a new staff member, when I asked if they knew how long Julie would be they looked at me blankly and said Julie has left for the day. I asked if someone could assist me then and he said the lady at the dress cutting counter can help (the one I originally spoke to). I went back and told her Julie had left for the day and she said no one had told her and was completely flustered. She then made references that perhaps she had known Julie had left for the day as she was saying I've been on my own since 2pm and no one is helping me". No other staff came to help and she was clearly frustrated taking it out on staff and then being really nice the next minute. Clearly management don't have an idea of how to communicate to staff and plan ahead and are unfazed leaving customers waiting for long periods of time. A lot of young staff around also looking like they want to avoid serving customers and just want to chat amongst themselves. Awful."

The staff at Spotlight Lidcombe were friendly and approachable. They were readily available to assist me and provided valuable recommendations based on my specific requirements. Their knowledge and willingness to help made my shopping experience more enjoyable.However, one aspect that could be improved is the checkout process. There were times when the lines at the checkout counters were quite long, resulting in a longer wait. Implementing a more efficient system or having additional staff during peak hours would significantly enhance the overall customer experience.

Good product range. And generally well staffed. On my most recent visit it was hard to find someone to help at the service desk or in the aisles.

They generally have what you want, BUT both last week and this week the items I have purchased scanned at the register more than the ticketed price. My advice is take a picture of the product on the shelf with the corresponding ticket.

Messy. Picked up a wrong size quilt set. Tried to exchange it without receipt. First she says if you can show the transaction on your bank statement we could help"