Steel-Line Garage Doors Newcastle

I was highly impressed with Steel-Line. I communicated on every facet with Troy, their representative. He was knowledgeable, helpful and efficient. He replied immediately to emails and texts even in the evening and weekends.My only concern was having to pay the full amount before delivery but the installers were exceptional and most pleasant.The doors are beyond expectation. The panels are large and minimal, the workings look streamlined, seals are excellent and the sound is minimal. There are also a generous number of controllers.I’m highly impressed by the whole experience.

Extremely happy customers. We ordered a garage door that we thought would be a difficult job, as it was not a straightforward size and the job site itself was not standard however we were reassured from the beginning they would be able to deliver, and they most certainly did. Very professional company from the quote to the installers and installed quickly. Highly recommend & will definately use again.

Extremely disappointed. Steel Line have left us high and dry. I would not recommend this company to anyone. Poor communication, huge wait time, our garage door does not work and we cannot use the garage as a result. Do not use Steel-Line.

Brilliant service. From start to finish where brilliant . Out to measure and quote within 24 hours and the job complete within 2-3 weeks. Very happy with everything and highly recommend them .

What a difference 24 hours makes. 2 days ago when I contacted Steel-Line regarding my broken assistance spring on my door they were unable to give me any assistance, advising me to contact some other door repairer in my local area. To me my local is Newcastle.Then today after I gave them an extremely bad review because of their lack of service supporting their product I received a call from Amanda who within about 2 minutes had a repairer coming to me within 2 hours to have my door repaired.The repairer arrived promptly repaired my door with a minimum of fuss.What excellent service. What a shame this not offered to me days ago.All thumbs up, great service. I hope if I need assistance in the future the service will be like this

Had 2 doors installed today by Ken and Dom.high Quality work done by the boys on a tedious job. Very happy with the installers and steel-line.

Very nice to deal with but dissapointing that I waited over 3 months to be told they don't stock what I need anymore after i had been told they were ordering in these parts. I was constantly calling them no one ever returned my calls, so no I wouldn't do business with them again or recommend them to anyone but like I said they were polite and friendly.

I would not even give 1 Star. Grant Jones the Sales Manager is a direct liar!! Have been waiting for a commercial door since 21st September 2022 with constant lies and excuses from Steel-Line Newcastle. They could not run a bath!! 5 months and admin even rang a day ago to ask how the install went. Nothing has been installed!!! Useless con artist company who will be reported to the ACCC. Do not engage this company they take payment then never install the door.

Giving one star because I was blatantly lied to by the sales rep David Fleming. I was enquiring about getting either a standard manual garage door or an electric one. David advised I am better off getting the electric one as it's only a few hundred dollars difference. I asked if an electrician was required as this adds extra cost, and he advised no electrician was required at all. He then advised that all standard installs came with a battery system that sat on the floor and would be tucked away. Because of this I went with the electric system, only to be found after the install that no electrical installs were provided...I called the office to advise, and found out that David no longer works with them, also found out that they have no such product of a battery system that comes with any roller doors. Not only that, they advised they called David and he said that he recommended me a sparky. So in the end it is now a case of he-said, he-said and I need to fork out another $500 to have someone install and configure the electronics.I do understand this isn't entirely steel-lines fault, as it's more the sales rep. But at the end of the day, steel-line were not willing to assist me in costs for the electrician, or replace it with a manual door...At the end of the day I won't be recommending this place to anyone. If you have a sales rep on-site, I expect them to be across your full range of product and don't lie to me of what a standard install comes with. If I knew I had to fork out an additional $500 for an electrician, I would have just gotten a manual system. I will be taking this case for further action.