McCarroll's Service Centre: Alfa Romeo, Fiat, Jeep & RAM Trucks

Decent overall.- service was as expected. Not anything above or beyond to mention.- was able to solve minor issues. For any additional request/information, there would be a straight No!- staff is polite and interactive but totally clueless of service operations. Wont tell you the right information or be prompt to call you on delays.- expensive. Boarderline case of cheer overcharging in some cases.- waiting room and facilities and good. Free coffee, wifi, lounges, and courtesy busy to Chatswood station.

I took my 2021 jeep wrangler rubicon with 32k km on it to this dealership.The car gets serviced regularly (three times totally so far).The last service was in late November 2022. After that, I’ve notice a very loud nocking noise coming from my left front tyre and the noise increases with acceleration. Yes, my left tyre was cupped (front left tyre). I showed the car to two mechanics in January and they said “the front left tyre is severely cupped and it seems it is faulty since other three tyres are in very good shape. It is very like that the tyre/wheel was not aligned properly and not rotated in previous service times, therefore it is cupped and needs to be replaced.”Long story short, I took my car to the dealership service centre late January this year, and they said “ that is cupping and it is normal and we can only rotate the tyres”. And now I still have that nocking noise but this time from the back and the car slips laterally when driving on a wet pavement on a rainy day. Not enjoyable and not safe.Since i did not do anything wrong to the car and it’s probably either the dealer fault that they forgot to align the wheels and rotate them in the past services or it is the tyre that it’s faulty. For both causes, in my opinion and in the opinion of the other two mechanics, this tyre need to be replaced.The team working at this dealership are really kind and respectful but the service I got for this issue is not acceptable for a brand new car.More than happy to discuss more about this if needed.

Never again will I take a car to them, $175 diagnosis fee to look at the car even after I've had it towed it to them and told them the issue, but they still require to charge the fee. They had my car for 5+ weeks, with never a phone call to provide an update and when I do call, they say there's nothing they can tell us. Finally called to pick up the car, and it's covered in scratches. They are now refusing to take ownership, they are confident it wasn't them" but offer me a complimentary car wash because I was unsatisfied that I leave my car with them for 5+ weeks

This is a terrible company and a terrible dealership. They don’t do what they say they’re going to do. They are very rude and condescending. And the company in general does not care about safety, quality or a job well done. I would recommend avoiding this place. The bad reviews speak for themselves and I should’ve listened.

Price for services was cheaper than expected, far cheaper actually which was not the expectation for a dealership. Quality of service was not affected.Commuting back home for the duration of the service was not possible due to distance, however the lounge was quite suitable for longer waits, and had appropriate amenities available for use.Staff were friendly, knowledgeable, and helpful. Happy to know my Alfa is in good hands here.

Quite simply the worst display of incompetence, paired with terrible communication, and an inability to provide customer service. If I could leave zero stars I would.Without boring everyone on the details, they were inable to replicate a very obvious issue which occured within 1 minute of me picking the vehicle up and continues to occur on a regular basis. I had explained the issue very clearly, which either fell on deaf ears or wasn't communicated to the technician. I wonder whether they even tried.Infuriating experience, would never recommend anyone take their vehicle here for a service.

Very poor service overall.Even if you drop your car early in the morning, they are very late to deliver it. I believe they are prioritizing fancy cars.You will always need to battle with the service to shopping mall. They never answer the calls. They charge higher than other authorized mechanics.Although I got my car serviced here 2 times over the last 2 years, only 3 weeks after my last service the car battery died and I couldn't move my car. When I called them for this, they were not helpful and almost had a rude attitude.Will never use their service again and don't recommend this place to anyone.

This is an impressive service garage but check your bill… they easily forget the propositions and shuffle working hours between requests to cover what not found but still charge for it!

I personally encountered the most friendly and helpful staff at McCarrolls. Giuseppe was the most amazing service advisor and was able to assist me in a friendly manner whilst my vehicle had numerous issues. He was prompt, professional, understanding and extremely knowledgeable. I was extremely happy that they were able to assist me and I got my car back in the best condition.

Don’t get your Fiat serviced here. They don’t know S of service . Giseppe doesn’t know what service is . They had my car 2 days and they did not fix the problem it was brought in for . They gave the car back to me not fixed. How disgusting . Who is running their car repairs some clowns . Giseppe was a clown . He lied to me said that he was 100% sure car was fixed when it wasn’t. On top of that he had no understanding of my disability as I had a moon booth on and expected me to walk up a steep hill with a moon booth and a crutch . He told me taxis don’t come down the hill . When I asked the taxi driver he told me that was not so. So Lies lies . Conveniently when I brought the car back on Monday to be fixed he had taken a sickie. Furthermore they charged me $289 for diagnosing a problem I told him what the problem was and that they had created it when they put the air con gas in.REAL RIP OFF MERCHANTS!!!DONT GO THERE TO SERVICE YOUR CAR