Big W Jesmond

Felt compelled to write this review after the great service I received this afternoon. The gentleman at the tech desk was so helpful and lovely and then I had some even more wonderful service from the young woman with glasses at the service desk. I honestly have never had such a great customer service experience at a store like Big W ever. Retail is hard work and it’s nice to see staff still engaged with customer service. Keep it up!

Great store with lots of stock. If it’s not available elsewhere it may be worth a try to see if they have stock in your size etc.staff are friendly and the store is right at the entry.Parking is a bit hit and miss and walking through the car park is not the best as people are oblivious to pedestrians.

Tried to ring store for 2 days off and on but no one is answering not very good customer service ,the only store that’s that saying having the product I need just wanted to make sure they had it in stock before I drove there

Great staff but desperately needs an upgrade looking dated!!!

Thank you so much Tahan. You spent so much time looking for a toy for our son. You called multiple stores after searching on the shop floor and then called us back when you discovered the Newcastle West store had actually found one. Best customer service experience ever.

A big store, but never enough stock to fill it, so appears forever empty. Staff are nearly non-existent, at most times there's not even a single staff member on checkouts, so you're stuck using self service. Staff are generally unhelpful. The stock is good though, and unlike Kmart, the clothes actually last more than 1 wash! Good as a source for most general supplies, much better than Kmart, and better priced and quality than Kmart. Good for stock quality and price, bad for everything else.

Had products advertised as in stock and on sale, but after travelling there found no stock on shelves, no sale prices marked. Finally found staff but they couldn't help either, I showed them the ad, but still couldn't help. Another wasted trip, time and patience.

Easy in and out for a click and collect not my local big w but was so easy to navigate

If I could give a -0 I wouldThey are useless don’t know how to run a store. Don’t keep notes. Cancel lay-bys but still say they are there and can come collect them. Even confirmed 3 times!!!Would never visit this Big w store in Newcastle ever again!!!

Brought a bin that did not work to be returned.This was my first time coming here to return something.Walked in the store expecting to be greeted by someone at the entrance- no one was there. I did not know where the service desk was, so I walked to the lady next to the self checkout and asked where the service desk was. She pointed to where it was but then in a blaming tone said that I should have first talked to the person at the entrance. When I said there was no one - ( by now the person who ‘should have been’ there was there. Actually I saw him walking from inside the store while I was walking towards the self checkout.)- she raised her head and saw the man who should have stood there and told me in a sarcastic way “he hasn’t moved from there”- which means you are ‘lying’I walked to this person and told him I wanted to return it. He also said “you ‘should’ have come to me first”.When I told him he was not there he blatantly refused and said “I would have been somewhere here”. Again indirectly saying that I was ‘lying’.Finally I made my way to the service desk.After waiting there for quite some time, the lady who talked to the girl who was ahead of me very kindly referring to her as ‘darling’ bluntly asks me “what can I do for you?”Does this mean this store is full of racist people - they plainly think that if you are not ‘white’ then you are a ‘thief’ or ‘a liar’??I wanted to make a complaint to the manager- but then thought what if he/she is the same and would only make matters worse.