Crunch Fitness Springvale

Sorry this review is not about Their facilities and gym it is about Mr. Manager . I wanted to cancel membership they told me if you want to cancel your membership you have to fill out form .. so I went their gym I filled out and next day I checked my bank account they deducted extra money when I called them to refund got a reply yes we are emailing now you will get response soon that what I didn’t get .. again after one week I called them again then that lady who assisted me said I am emailing to our manager now they will revert back to you and keep checking your emails they will ask for BSB and Account number.. again I said ok .. I waited one more week butttt no reply .then one morning again I called and staff said you have to come here and talk to Manager he comes 4 days 9-5 ok I went there next day Anndddd that Manager was like so rude .. ready to eat me when I said I didn’t get revert back and I m trying fromLong time he said I don’t know may be it will take 4 month may b you will not get your money because you are not the only one That what he said to me. He was soooooo rudeeee shouted on me no professionalism at all racist 100%. Still if I say I didn’t get my money returned.

I have been at this gym for about 2-3 years now and it’s been really good, friendly staff and all. However, recently there’s been a new staff (manager) shorter darker skinned male who has made my visits to the gym very unpleasant. He makes quite sarcastic remarks and is seemingly very rude to paying guests, interrogating our profiles as we enter the gym. Additionally, he acts quite unprofessional in terms of talking to guests and seemingly always gravitating towards female patrons making them feel very uncomfortable. Please make changes to these staff as seemingly the other reviews have had similar experience and make crunch fitness how it used to be.

If you want a gym that’s barely open, this gym is for you. The owners are so tight with money, they’re not even willing to pay staff public holiday rates.They just renovated the place and made it smaller, so if you like a gym with zero personal space, this gym is for you. Don’t waste your money, there are superior gyms in the area.

Their gym and facilities are great. Except when you cancel your membership, they will still charge you for weeks. I cancelled mine as I have to fly interstate for months. Tried calling, emailing, got a reply that they will sort it out, but nothing was solved! Also the lady who was assisting me to fill out the cancellation form, not sure if she actually submitted it. As their customer service kinda insist that I did not fill up the cancellation form. My money has not been returned.

New manager is highly arrogant, rude, and makes me feel quite uncomfortable.He made an unnecessary comment about my membership photo, as well as telling me to change as soon as I entered the gym WHILE I was heading straight for the change room?

Love the facilities and most of the staff but the new guy that is there makes me no longer want to hold onto my membership!On every occasion that I have come to the gym it feels like the older guy that works there only has the decency to make an effort with me and not any of my male friends - would be nice to be acknowledged for me and not just my gender...

Great facilities. Had a horrible time cancelling my membership. I pay month to month. I tried to call a week ago to cancel over the phone because I've moved to Sydney. A staff member told me that was fine, and would send me a cancellation form by email but I still haven't received the cancellation form. I got charged today and am honestly about to cry. I've called three times in total. I really don't understand why this is so difficult to do when I specifically paid month to month for easier cancellation. I've been at this gym for 1.5 years and I'm so disappointed. This is honestly extra stress that I can't deal with right now.

Staff are awesome! The reason I am giving 1 star is because the new manager at Crunch Springvale referred to me as a “dumb cunt” for placing a plyo box against a pillar for support while performing exercises.When I came over and moved it in a friendly manner he didn’t take the opportunity to acknowledge what he said or apologize. One of the staff came up to me privately to apologize later. New manager’s customer interaction skills could use some real work.*Issue has been rectified - spoken with the manager about the incident

Good facility, great value, great staff and the manager (I think he was) is really easy to deal with, just unlucky because I moved. Explains things well and will definitely be coming back if I move back this way.