Shaver Shop Greensborough

Purchased a Wahl Ultra-Close T-Blade from the Shaver Shaver Shop which did not cut properly right from new. I asked for a refund or replacement and was denied one. Their reasoning was that the blades can get blunt. Which I agree with, but they shouldn't get blunt after one use.

Today I went into the Greensborough Shaver Shop store to return a curler that was given to me on Mothers Day, would have returned it sooner but due to lockdown, have been unable to. The lady that served us, pulled the appliance out of the box, could see it had not been used and was happy to give us a refund. We, my partner and I explained to her that we would like to get 2 electric toothbrushes and pay the difference. She was talking to us about the brushes and we selected the 2 that we wanted and took them to the counter. When she was putting through the sale, he, the other salesperson informed us that no refund would be given as it had been used, i assured him that it had not been used. Things became quite heated in the store, the lady salesperson was shaking and informed us that the man salesperson is a pig to customers. She said that if we come back tom when he is not here, she will give us a refund but she did ask us to still purchase the 2 electric toothbrushes because she was concerned that he would fire her and maybe making a sale would prevent this from happening. We did purchase them as she was in quite a state when we left the shop. (crying and shaking). The man salesperson on the other hand, is an arrogant pig and should not b in customer service. We both run our own businesses and we would never dream of behaving the way that he did also belittling her infront of customers. Was really concerned for the females welfare upon leaving the shop and informed head office of this straight away. No names have been used but you know who you are, will never return to this store and one star is one too many.

I visited your Greensborough Store today to purchase an accessory for a recently purchased Pitbull Head shaver, and was met by a very professional individual in Karen – I believe the Store Manager. Even though Karen was working solo & that there were a number of other potential buyers in the store, Karen was still able to attend to my needs whilst serving others. Karen’s product knowledge was exemplary, and the courtesy she showed specifically to myself and others was outstanding. If Karen is an overall example of the fantastic customer service expected at the Shaver Shop, then the future looks bright for your business.Well done to Karen & Shaver Shop.Best regards,Wayne

Younger salesperson w/ glasses was helpful when we checked out but the older salesperson was totally different, dealing w/ another customer (best of luck to him) and extremely racist and rude. A fair warning if you want people to continue supporting your business.

0 star! A rude customer service from a man who works there, i wanted to buy few things but when i saw how rude he is changed my mind! Go educate yourself of how to deal with customer! So rude.

Very happy with the quick problem solving and friendly service and Shaver Shop Greensborough. I needed a new foil and blade for my 11-year old razor bought overseas. My online search for this yielded nothing worldwide so I figured the parts I needed no longer exist and resigned myself to buying a new razor. In a quick visit to this bricks-and-mortar store the staff identified the part I needed and had it in stock right there. Problem solved in under 5 minutes!

We came in on Sunday 8/01/23 and the man in store made our experience quick, easy and efficient. He provided a great experience.

I rarely like giving 1 star, but this is not a rant—it is a warning. I have been reasonably happy with the service at this store in the past, but recently the service was borderline rude. Not the slightest recognition that you are waiting for help, and forget about trying to exercise your Consumer Law Rights—the staff will point blank refuse any exchanges or returns, even if the product is useless at the task for which it was designed. Expect an argument as standard response. I tried to get advice on a beard trimmer, and was told that anything from China was rubbish, and to spend around $200 to get anything worthwhile. My budget was $90, for which I was sold a Wahl Groomsman Pro Sport, which rattled like an old mower, and couldn't cut the fluff of a baby's posterior. I'm buying online in future.

Good prices, very quick delivery.Much safer than using EBay or other dodgy online services claiming sellers to be based in Australia.

Was served, if you can even say that, by a rather dismal employee who was condescending in their approach to an issue i had with a faulty product. I have no complaints against the company as I had purchased the item online, but my quarrel lies within this in-store experience.For anyone that reads this, I suggest going to a different store or purchasing online.My review is not in relation to the faulty product.I have already contacted head office in regards to this matter.