Southern Cross Care St Joseph’s Residential Care

My mother has been there for over 2 months. Despite repeated efforts I cannot get through to her on the phone. The EXCUSE? Shes not mobile. No S___ sherlock, that's why she's there. Every heard of a wheel chair.

Not sharing connections.

Chemical restraint-antipsychotics given without consent, major errors in medical records, wrong medication doses given, care plans and resident information with major errors or not up to date, mother went missing from the facility twice, which was handled dreadfully and without duty of care. We have had numerous meetings, to no avail. This was our mother's home for 3 1/2 years and now we have to move her elsewhere for her safety. Would not want any other family to have this experience. I am not a reviewer, but there is nowhere to retrieve the appropriate information before you commit your loved one to a facility.

I just want to thank all the staff for taking care of my Dad through a very difficult time. He is so happy here and he says it's like a big family.

Can't thank St Joseph's staff enough for their wonderful care, kindness and dedication. So appreciated. Thank you !