LeMans Mechanic Newstead & Car Service Newstead

Service and tyres on our Mercedes-Benz A200, was happy with the job and would return next time.

I took my car there for a service - and asked that they took a look at the brakes. They called to say I needed new front and back discs and pads, and a brake fluid flush, as well as new tyres. I asked for a quote, and that they include the part numbers as the verbal price was $3,700 for all of the above (not including the tyres). I was told they couldn’t provide part numbers but I insisted, and they eventually did so. The quote they gave me and tried to pressure me into accepting was more expensive than the Porsche Centre around the corner. I declined to go ahead, but when I picked up my car they had not filled in the log book with the brake fluid flush. Subsequently, I noticed a hub cap missing on the front wheel - clearly had come loose or not been refitted after they bled the brakes. When I asked about this they said they had bled them without taking the wheels off! This is hard to believe as the calipers on this car (Cayenne GTS) are pretty big and have one bleeder at the front and one at the back - so not easy to reach. Even if this is true, they somehow made a full assessment of the brakes without removing the wheels….dodgy or not….you decide.TLDR - not very professional at all and seemingly not trustworthy either - would not recommend and won’t use them againAlso see the response below! Trying to blame me and fitting the ‘facts’ so they appear to have done nothing wrong. Have a close look at their reviews below - a number of them are clearly fake and use the exact same picture. It’s left them with 4.9 stars but their genuine review rating would be far lower. Any business that operates this way, and can’t accept feedback is not somewhere you’d want to take your vehicle as far as I’m concerned.

Just had to agknowledge the incredible service from John the Manager or Owner. Everything we required was completed and the car was cleaned inside and out and ready on time. Will definitely be back next time.

Best service and price! Fastest turn around! Have never come across a mechanic with such integrity!Would never dream of going anywhere else and HIGHLY recommend to anyone in need from the most basic of services to huge repairs!

These guys got our Q5 back in top shape, prices upfront, work completed same day and they were very professional overall great service.

So I have an A3 Audi. I needed a diagnostic as my car had some issues. After seeing positive reviews I thought I’d give them my business. When I picked the car up and paid I left but noticed a big series of scratches on my steering wheel which was not there before. It also looked different (aged) it was clear it was not my steering wheel at all. It looked like it had been swapped with an old, dirty one. I called them up and returned the car straight away. My car is kept spotless and in great condition so I knew something was not right. I was told that that they would escalate this and get back to me. As I was leaving, I asked if my service book (which I checked the morning of the service) had been updated and was just told it should have been. However, once I was home I found that the book was not there and was missing. I went back the next morning and asked for it and was told that again it would be escalated - not “we haven’t found it” or “we are still looking for it” or anything regarding an attempt to find it. I belong to an Audi club and have told all the associates there of my experience. I’m still waiting to hear from the GM which I have been promised would be today. However no follow up. On my experience so far, I’d give this business a miss. My experience has been poor. One day passed getting my car back, the faults are still displaying. I’ve since rebooked my car into the Audi dealership for a complete overhaul and inspection.

Public Advisory - Folks if you love your car don't come here otherwise you will regret forever. Trust me Otherwise give them a chance to disappoint you.PS- Majority of the 5 star reviews here is fake read them carefully and check the lowest section of reviews which is all true.Now Alexis do you know who really need professional help I guess you guys because you lack business ethics. Now you tell me don't you manipulate your 5 star reviews as it's fake and generated by bots to attract innocent customers and when they come you take full advantage of them. Now KARMA will teach you a lesson.

Le Mans is trustworthy. They are competent, priced fairly and good to deal with. I have taken my car there for years now and have never had anything but a good experience.

These guys are simply amazing!! Very friendly and welcoming. They also explain to you exactly what's wrong in a way you understand and most of their fees are very reasonable