DecoRug

The team at the Alexandria store did a great job with my flooring. Communicated any potential issues and offered sound solutions. Highly recommended

I would like to say a big thank you to Steve from Alexandria store for helping me with the purchase and installation of my carpet. Steve was very helpful and knowledgeable and went out of his way to assist me with my choice. He was so patient with me when I had a complete change of mind after showing me many samples. He was always polite and amiable whilst I was in the store and during all the subsequent phone calls that we had while I made my decision. He went out of his way to fit me in for a measure between his commitments and I am very grateful for his time. I would like to say thank you to Dev and Charlie for the excellent job that they did with the installation of my carpet. You couldn't meet two more hard working men and they are so organised and professional! I am so thrilled with the wonderful service that I received from all involved with my interactions in the Alexandria store and would never hesitate to recommend them to family and friends. Many thanks once again to Steve for a fantastic job done!

We decided to remove the carpets completely and have hybrid flooring .We went to Alexandria Decorug and Steve provided us with good service ,he explained well the differences on products and scheduled us for a site visit next day. He arrived on time and well explained the products. We paid all amount in the beginning. After 3 weeks they came on time and started. Their installer his name Kabir, the moment he arrive, he started to criticise our flooring options. He could not finish his job as planned , he said that he had to go to another job, he asked for extra money. He was suppose to leave the unused materials but took them all. He did very wrong on kitchen flooring we ask him to correct it but he refuse and blame office they did not give supplies! We complained and send email to office .They said they would fix it but no one has been coming for two months. Also unused woods did not come back to us!Still waiting somebody contact from office!

My partner and I are first home buyers, got the keys to our first apartment about a month ago. We weren’t too happy with the flooring downstairs so knew we wanted to get them re-done. Prior to coming to decorugs we had approached two other retailers. The first was horrendous, the saleswoman was extremely unhelpful and made us feel stupid for not knowing the ins and outs of flooring (it was our first time) And she was extremely pushy knew right away I couldn’t work with her. The second store had a friendly enough salesman but we found the pricing to not be competetive. Finally, on a reccomendation of my partners colleague we approached Decorugs. We entered the store randomly and were greeted by Mark. We told him we were quite knew and before talking about products gave us a bit of an introductory spiel on pros, cons and his recommendations. We were in there for less than 20 mins but walked out feeling confident. Seriously, can not recommend Mark enough. The floors were done just yesterday and they’ve exceeded our expectations. (See photos attached). All our friends and family have been impressed too. Thanks again to Mark and the team that installed it, we really appreciate your work and have recommended to all our friends and family.

Mark and Steve were very professional, patient, kind and did everything to accommodate our concerns and demands. The chosen carpet looks amazing and the installation went very smoothly. There was a small hiccup with the measurement initially but Mark immediately sorted out everything. When these things happen, you can experience whether someone truly acts in the interest of customers or not. Thank you for the excellent customer service and the great product.

Engaged Decorug for supply & installation of timber flooring. The sales person was very helpful and responsive until matters went wrong. The estimated time for installation was blown out - 6 days instead of the estimated 3, delaying my following projects and move date.Estimate provided for the job was 2 days and one additional in case surfacing required. Total 3 days. Installers completely rejected the time estimated for the job. One went off on holiday mid way and the other refused to start saying he could not complete the work within the time frame.No response to my panic phone calls or messages to the sales person concerned (you know who you are). The heat got too much for him and someone else stepped in with a lot of sweet talk but did not deliver the additional resources he promised.The 3 stars are because the installers were skillful and did a good job and provided some solutions which the sales person was unable to.The sales reps should take installers with them to the initial site visit.None of the other service providers we engaged wanted full payment upfront. DecoRug an exception !My advice - engage installers direct.

Even though we didn't end up choosing DecoRug Alexandria, we received amazing service from Alex Abdalla. Highly recommend Alex as a Sales Representative for the DecorRug brand and franchise. Alex was keen to get our business. He was always prompt (in fact early) for the measure and quote for our carpet, vinyl floorboards and plantation shutters. Very professional, approachable and friendly and always responded to emails and phone calls and delivered what he promised. We wished we could have gone with Alex and Decor Rug, but the price was what got us in the end and we ended up with a competitor next door..

Do not use this company for shutters. It took a year and 3 wrong measurements to finally get all our shutters in place. Zero communication throughout the process, required several follow ups including driving to demand answers and timelines in person. Damaged all the shutters on install and our kitchen ceiling. Will never go near this company again.

They were very helpful in resolving issues with our options after a flood in our lounge room. Kabir and Ahmet installed our engineered timber floor. They were very co-operative and went to extra trouble to ensure a perfect finish with difficult aspects of our room. Highly recommended.

Enormous stock. Very friendly, helpful staff and great customer service. Amenable, convenient, rapid carpet laying. I appreciated some negotiation. Aftersales free bonus overlocking of carpet scraps making very nice matching mats. I recommend ++