Phenix Health

Edit: I'm liable for a refund so they email'd me a new set appointment (at 1:30am!!) without confirming with me first. I don't want another appointment I want my money back. Dirty sneaky thieves the lot of yasThey're happy to take your money for an appointment, then they'll cancel it 10mins later without explanation. Still waiting on my refund, they won't even give me a rough timeframe for when I might receive it. Literally robbed.

Service would be fine for simple things that are not time sensitive or do not need follow up.Initially I was quite shocked with how easy it was to book an appt, only 10 minutes away from actual time. Paid, waited for my video link and 1/2 hr later called. Couldn’t get through on current booking option so chose new booking option and spoke to someone. They told me someone would call me in 1-2hrs. Not what I was expecting. Very quick convo with doc who sent though request for X-ray, so seemed ok. Tried to call several times after to find out results/rebook, etc.. left message, emailed and rang multiple times. Eventually I got an email with results the next day, no follow up. I would not use them again, although the doc did do what was needed.

Shockingly poor attitude and service from the Philipino-sounding lady who does their phone service. My 83 year old father caught Covid on the weekend. He had pre-approval from his GP for one of the Covid antivirals, which are time-sensitive - they work best when administered early. Unfortunately we needed a locum service because he fell sick on the weekend. It was a mistake ringing this place. We called, booked online and paid by 5:30pm, called back at 9pm but this lady was hopeless - could not tell us even if the doctor would contact us that same day - maybe tomorrow"? Sounded like she was on valium

A 15mins delay on whats saying on the website as waiting time, but it worked perfectly, got what I needed and spoke with a very sympathetic doctor. Very good job

Had an appt that was almost 2 hours late! After my appt I didn't receive my medication script and had to contact them to ask for it. Even after all the poor service I received no apologises.

Paid $75. They didn’t know if I can get Medicare rebate or even when I can get an appointment. This was a government recommended number. No one has called me for an appointment. The email is just a general one and a receipt.

First of all, I know it is a public holiday, but it is nearly 4 hours since our phone call and the prescription has not arrived! No discussion at the beginning that there could be a delay and I have texted and called. Rang another service and got the prescription straight away. Will never use this service again!

Booked an appointment for me providing no details as to how the appointment would occur. The Doctor (Dr Nekkmoee) was over an hour late when I asked for the appointment to cancelled and refunded the prepaid service fee, after being on hold for 20 minutes. I haven’t received the refund or any correspondence in return. Do not bother with this mob, can’t tell if they’re scam artists or just don’t care about the service they provide.Update - had to involve my bank to obtain the refund, still haven’t received one email back from Phenix. Go elsewhere.

Great service for quick, after hours telehealth. Reasonably priced for what an amazing service this is. GP was very professional and had helpful advice. They called within 10 minutes of me booking.

Very happy with the prompt appointment (was called within 20mins of submitting online booking - after hours on on a Friday night), appropriate assessment by a nurse practitioner and script emailed straight to me. Would definitely use again.