FedEx Station

Appalling service" from TNT Mackay Branch. Tried to contact them this morning as expected delivery today. Their details falsely stated they weren't open until 10AM. There are no direct contact details for the Mackay Depot. Parcel was supposedly delivered today. After 4 phone calls and 3 more hours waiting for their delivery driver to return I've had enough. Disgusting way to treat customers."

Pathetic customer service. Was sent an overnight express parcel and it was neither. The most incompetent company in Mackay. No way to speak to anyone either and have to go through a call centre. Avoid this company at all costs. Would give zero stars if possible.

Not happy at all. Rang their office 5 times to confirm that an urgent parcel was being collected only to be told at 4:30 that oops, we had slipped out of their system and we would have to rebook for a Monday collection.This is how great businesses go broke.

Good service, easy pickup.

Absolutely dreadful service by the local depot. Delivered our parcel to the wrong address, 6 phone calls and 2 days to rectify even tho the parcel is in the next street! This is appalling customer service! If I could give NO STARS I would.

Couldn't understand how to send a parcel without an ABN number. Made a number of phone calls only to be directed to the same website that I couldn't understand how to use.

Dissapointed that there is no way to contact your local depot has to go through southern center’s and very hard to get them to put you through to fix a simple problemProblem was eventually solved with good customer service after been passed around bitWorth another chance

Parcel not left at door although it stated on paperwork to do so. Rang and was told they don't redeliver, that I would have to pick it up at the depot. Next day did a 70 klm round trip to collect only to be told it was back on the truck to be redelivered. Drove back home and waited and waited. Rang again and was told you'll get a call back in an hour. No call. Rang after 3 hours and was told they would send a message through to the relevant office. Eventually got in car and found truck myself. Driver was apologetic and friendly. It is absolute rubbish that customers cannot call the local office. Having to go through a call centre is so frustrating. One quick phone call to the local office, could have saved 2 days of tearing my hair out. Would NOT recommend TNT to anyone!!.

Received 'Sorry We Missed You' but my whole family was home all day long. Someone could not be bothered. It’s a shame because without the delivery today I am not able to go to work tomorrow (broken foot and still waiting for iWalk 2.0 to be delivered via the courier). It’s also a serious problem for suppliers using the company as it is affecting their business’ reputation. I hope the company reads their reviews and treats them seriously as it is a good opportunity for them to improve customers satisfaction and get more happy customers. Thanks.

Absolutely disgusted, we have been given the run around since Thursday last week. TNT will not speak to us and KIS corporate are treating us like second class citizens because we are angry. What do they expect when they keep passing the buck. Due to be delivered Wednesday, then they ran out of time Thursday, Friday no one can tell us what happened. $700 parcel missing and now they say today they tried delivering it but no card and we were home all day. All they can do is rearrange another delivery day.