Westmead Private Hospital

What a nice large money making machine this place is .A relative had surgery here recently and couldnt say enough about how friendly the staff were , but when you ask them to do something they totally ignore you . The rooms are large and the beds comfortable but the staff need to be told to do their job when they are asked to do something by a patient , who is paying a premium to be there .The parking is a problem that needs to be addressed also .

I had a surgery done at Westmead Private Hospital last night, it was my first time at this hospital. The staff were all so friendly and welcoming from the admissions desk all the way through to my nurses who took care of me afterwards in the maternity ward. A special thank you to Dr Rabia Shaikh, Dr Garg, Trinity, Claire, Linda, Sarah and Priya who made my surgery, after care and overnight stay super comfortable!

I had been a private patient twice last year, paid thousands of dollars out of my own pocket. My surgeon was superb, no complaints there but if I need future surgery, I will go to another hospital that my surgeon operates at and not Westmead Private!I had left behind a genuine apple phone charger. I was not able to retrieve it for many weeks but a nurse on the ward offered to keep it in her locker for me. Two months later, I rang the ward and they said she was on holidays. I waited a few weeks and it turns out that nurse said she left me a message saying she was going on holiday which was not true, and that instead of keeping my property safe in her locker as promised. She put it in communal drawer and not even giving it to her manager to lock away. She tried to tell me they probably threw it away, yeah right! I contacted Executive Office and after many weeks they sent me a pathetic email stating they would not be reimbursing me. It was never about the reimbursement, but the manner I was treated after choosing their hospital twice and paying so much money to go there. If this is how they value business, I’m not interested in ever going there nor recommending anyone else to do so. Nothing wrong with the surgeon or anaesthetist but they go go to other hospitals besides Westmead Private.

No one pays enough attention or follows up, worst staff the public hospital side much better or Bellavista private hospital?

I have been in westmead private hospital today, the staff are all great but a very special mention must go to Laureen at admissions, she is very helpful, and what I found to be really good, she came out from the desk to call the patient then walked them to their chair before going back around to her chair. These small things make a big difference in making the patient feel welcome and at ease, keep it up Laureen you do a fantastic job. Please make her aware of what a good job she is doing

Excellent hospital with friendly professional, informative staff. Large comfortable rooms, comfortable beds, nice bathroom, larger TV than some other private hospitals. Food was ok, just not enough of it (you can probably ask for more). I was super hungry after a long pre-op fast so lucky I asked my visitors to bring some!

Very clean. Staff very helpful. Just very hard to find a park. So many impatient people.

Westmead Private was once a brilliant hospital however now I am of a different opinion and would definitely not recommend this facility.If your Specialist operates elsewhere make sure you you go there as Westmead Private Hospital has failed in providing any contact to the patient post op, or any follow-up care to see how the patient is managing with pain over the long weekend. Attempts to contact hospital on numerous times over the long weekend on their main telephone number for assistance was impossible without any option to leave a message whatsoever for a callback.After being discharged on the start of the long weekend the patient became extremely ill, suffering from excruciating pain, unable to eat drink or talk and with no other option but present to Westmead Public Hospital Emergency Department where they were seen within 10 minutes of presenting and administered morphine for pain the patient received the correct pain management and underwent further surgery to weld and seal infection and clots to prevent further complications which was a huge success. Had the hospital perhaps not rushed to discharge the patient and been contactable whilst the patient was at home and proper post op follow up from the ICU or nursing staff after discharge then the patient would not have experienced the excruciating pain if they had not discharged the patient as early as they did then on day 5 present at the public hospital for pain management and their second operation in less than a week.Westmead Private Hospital clinical management must surely hold some accountability for post op follow up within the first few days after being discharged from ICU in less than 24 hours from an extremely invasive surgery on a young inexperienced patient. At no time was the patient able to contact the hospital to ask what they could for adequate pain management over the long weekend and at some point the hospital should have contacted the patient. Clearly the hospital has a problem with their main telephone no in that it does not allow an option to leave a message for callback. Time hospital management also assess the zero post op follow up after discharge as this has a huge impact and is why I give a zero Customer experience rating of Westmead Private Hospital whom fail to admit they have a problem after their investigative findings and follow up correspondence to my initial telephone calls. This clearly demonstrates the facility has some very important areas to work on in improving their services post op, especially if they cannot wait to push/discharge a private patient directly from ICU in less than 24 hours from invasive surgery.From this horrific experience I can only give my honest opinion and a zero rating of this hospital’s post op follow up! I am tired of clinical staff making excuses on behalf of the hospital with pathetic responses to not hold themselves accountable for their poor service which started once the patient was discharged and as to why the patient was not kept in a few days to monitor and assist the patient with pain management and care, not just discharge the patient with prescriptions for pain management pharmaceuticals which provided absolutely no relief and developed into an infection. Westmead Private Hospital honesty does not deserve a better rating for such poor customer experience and I hope my honest feedback and bad experience reaches the right person in Ramsay Health as the clinical services directors fluffed up generic reply is just a coverup for what actually went wrong and to think my private health fund was charged $4600 for this service. I clearly understand it’s for the operating theatre, nursing staff and care in iCU which is not where I have the problem whatsoever nor is it the Specialist! I am sure my post will make an impact and what areas the hospital needs to address and make an effort in actually providing a telephone call to patient on follow up and making themselves contactable not just discharge a patient to fend for themselves, especially a young inexperienced patient.

Our third overnight stay at Westmead Private. The first two times (5 years ago) were exceptional, at the time said it was the best private hospital experience to date. However my own surgery last week for tonsillectomy - not great. My surgeon was incredible , admissions amazing. Recovery - I felt really gently taken care of when I started being sick. The problem started with my first nurse shift in the ward. Initially left for an hour by myself while they sorted themselves out. Then given too high dose of pain meds, spent next 6 -7 hours very unwell, begging for medication to help (which it didnt) or to go back on IV to calm the violent nausea . Just had so much trouble getting her to help me. She refused to offer soluble Panadol - despite just having had my tonsils out. Instead with her fingers she broke two massive tables each into 6 pieces and told me to swallow. I ended up skipping the dose as I couldn't get them down. And asked by her at one stage 'was I done now because it's my break time'. I suffered through to nurse shift change at 11pm and she was an angel. Within 10 mins she had solutions for all my discomforts. But overall the food, its appropriateness for post tonsillectomy (orange juice, hard stale toast lol? ) - the self serve kitchen was a mess with nothing in the fridge while I tried to look for something to line my stomach. Looks like some junior nurses lacking basic training (compassion!) and a lot of cost cutting. Shame it was such as different experience. Also I am disappointed the doctor on duty didn't help me better work out nausea and pain meds based on my health background and the information I tried to convey (which was clearly discussed in admissions yet somehow overlooked and I was too out of it post surgery to query). Was fairly dehumanising experience but very grateful to surgical team and post op who were incredible and I guess that what's counts the most . Hence the 3 stars. Next time I will choose North Shore Private or SAN.

I completely agree with the review that states the lactation consultants are extremely unprofessional. The 'manager' (Leonie) of that team is the one who is sticking her bare finger into the mouth of newborns without any consent from the mum - this was also my experience.I delivered my baby with OB Marisa Martin, and although Dr Martin is an extremely competent OB, my experience was that she was extremely over booked which impacted her decision making and advice.For instance, she will force you into an induction if you are 1 day past your due date (even where there is no medical risks to wait), she won't show up to support you until you are 10cm dilated and ready to push. You have 10 minute consultations when you have waited up to 2 hours to see her.I will use Dr Emma Inglis for my next baby as she supports modern delivery methods and has the time needed to support your safe delivery and positive birth experience.