Shinka Galeries

this salon is Sham Company, l made booking and when l arrive the salon on time no one receive the gust, and when l wait 15mins l have to leave since l had flight, and l receive the calls they said they need to charge me for the no show free, it is so unreasonable, and they tried to tell lie and said they checked the cctv; it is so funny?Today, l received both email and phone calls to ask me to change the review, l think your company should think about the problem by yourself, not just ask customers to change the review.

Very friendly and professional staff.Noa knows her stuff when it comes to bleaching and colouring. Highly recommend.

This is the first time I came to this place , and first time I pay this much for haircut, but damn I did not regret a thing. My booking was 12pm 1st feb, the lady who cut my hair is blonde with pretty makeup (sorry I forgot your name) she did incredible job to my hair, she advices me how to style my hair, suggest me not to cut shorter cause it will be harder for me to style (thank you for suggestion) she was so friendly to me, I’m so thankful. I have bang before but this is the first time I’m happy with my bang, really improve my confident. Definitely come back here and will introduce to all of my friends. Again thank you for the lovely haircut.

Got a good quality haircut here. Staff were polite, I had a little trouble with communication (language barrier) but overall a good experience. It helps if you bring a photo of the haircut/style you want.The salon is a little bit hard to find, if you go up in the lift it's right there but if you go upstairs via escalator, you need to walk through the restaurant to get there.

I saw Noa at Dymocks’ Shinka today. Her ability to engage, to understand my expectation and her spontaneous and professional manner led to a great experience and outcome. I’m very happy with my hair cut. she skilfully worked on. Pleased on how she explained how to look after it, to style it and so on. Six stars. Thank you

Shinka Dymocks BuildingI’ve been to Shinka for a year now with 8 weekly appointments (after my previous hairdresser closed shop due to COVID) which I was very hesitant about however; I have had the best experience with every single appointment. My stylist is Mika and she is attentive, gorgeous and so friendly, she was empathetic towards my initial hesitations with colouring my hair however the result ended up perfect so I am now a returning customer, I always receive compliments on the colour of my hair. I’m really particular with the way my hair is cut but Mika always listens to what I want and always gets it right, there is honestly no better feeling than walking away so happy with the result as for most of my adult life I have walked away with botched haircuts and brassy hair at other salons. It’s a huge relief to have found someone I can trust! The new salon is very chic and spacious, they offer hot & cold drinks which is a lovely touch and the wash & head massage is absolutely heavenly. I have recommended Shinka to all my friends & family and believe 5 stars is well deserved for Mika & her team at the new Shinka Dymocks Building. ⭐️

Very happy with the cut and style. Staff were friendly and accommodating. Easy from online booking to payment. Highly recommend.

Update:Amending the rating to reflect the great ‘fix’ offered by Shinka.Whilst Shinka doesn’t offer refund, it offers a ‘fix’ opportunity. I lodged the enquiry through their website and was contacted as soon as public holidays were over. Shout out to the stylist, Taka who was very professional in fixing my perm. Based on this fix experience, I’m happy to say that Shinka will still be my go-to for big hair style changes. The stylists from Shinka have always been professional.As I suggested previously, some customers really don’t mind having less experienced stylists. If this is assigned to a customer, it would be great as a courtesy to inform/discuss with the customer. This communication is vital and helps setting the expectations from the customers.———————————————————With heavy heart that I’m giving this review. I have been to various Shinkas. Been to this Shinka also a few times. This was always the one I chose whenever I wanted something new. I’m comparing this experience with how it used to be 5+ years ago.Someone used to greet you full of smiles when you were at the door, took your bag and clothes and put in lockers. They’d ask if you wanted tea or water once you were seated.None of that happened today. Now you need to check in by yourself. Put your stuff in the locker. No water or tea provided. That’s ok, my memory of good service provided by Shinka was 5+ years ago. I can understand that a business would have evolved after all these times.If you are bringing kids, then dont bother. None of them were kids friendly. No smiles until the stylist came to cut my daughter’s hair.The worst is yet to come. I chose ‘no preference’ when I made the booking. That doesn’t mean that I should be the ‘testing model’ for your newbies WITHOUT my consent. The girl who permed my hair wasnt experienced, which I didnt mind. But you should really explain to the customer and check if they are okay with it and that you’d offer discounted rate.Again, NONE.The guy who took the curls out, probably also did something wrong as I could tell by the way they talked. Again, no explanation whatsoever.Now after all, the stylist also didnt show me how my hair looks at the back. No mirror. Is that new again? Or just ignorance?At the end they charged full fee!!!!!They didnt even bother blowdrying my fringe. My fringe still looks dead straight and flat after the perm.I also dont know if is a new technology or some sort, they only perm my hair for 2 x 10min session. I was doing the same style for a lot longer at another japanese hair salon just 6 months ago. It took almost 2 hours to perm.So today at Shinka my perm (with the machine spinning above my head) took less than 30min in total.It’s really sad to see that a hair salon that used to be my #1 had become like this. No service at all. It’s become so commercial driven that it has lost my faith.None of the hair stylist looked happy. They dont chat with customers like the ones on Clarence and Castlereagh.Very disappointed to see this salon offering service like this with the premium rate they are charging.

People please Do NOT come to this place!!!!this is the WORST hair salon I have been to in my entire life.when I told the hairdresser I changed my mind to a different length, she saidI cannot because it will be a waste of my time". I was just SHOCKED.she might be better off being a Japanese AV actress or something so people will pay every single second of her screen time:)I cannot tell how angry and offended I was. just unbelievable. unbelievable...1 star is a mercy to service like this."