Trek Bicycle Sydney

Very professional and knowledgeable staff here. Bought a few things and they only sell quality stuff. Also got my bike serviced here and they did a great job. Feels like a new bike and it's fun to ride again .

Came here to buy a new bike for my son and the staff were very helpful. You can tell they’re very experiences and great at what they do. Will definitely be revisiting again if I need to buy another one. Highly recommended

Great shop! Always very helpful and generous with their time. Have gone in a number of times just to ask questions, pick up parts here and there and it's always been an approachable and quality experience

I needed to return a bike to a neighbouring bike shop, which wasn’t open on the day I needed to return it. Trek kindly offered to take the bike for me. When I brought the bike in, they also let me use the pro bike cleaning facilities (not for customers) but I really wanted to return the bike in good condition. Helpful, friendly team

Good quality products speak for themselves, but the considerations and understanding of two particular staff members went well beyond my expectations and was the catalyst behind my decision to purchase on the day.I dealt with Michael day one, and he made the sale. Wanting to purchase two bikes and being recently retired I was on a strict budget; I was sent to the store by staff from the Penrith store as they had identified the city store had a particular bike in stock that I had been eyeing off.When I spoke to Michael, I was immediately put at ease, we talked for a bit, as the bike I was looking for was still boxed up, he showed me a couple of other bikes as I needed to determine the right size bike for me.As soon as I sat on the bike that I eventually purchased, I knew it was for me, no hard-sell on Michael’s part he just knew the product, seemed to understand my needs, and helped me understand how its capabilities better met them.Knowing I was on a budget and wanted to purchase a bike for myself and my wife, we negotiated a mutually acceptable price, and I happily purchased two bikes from the store.Having to wait for the payment to be transferred from my bank I decided to take my son with me to pick-up the two bikes together and ride them part the way home. I dealt with Tobias at pick-up and we both found him to be very approachable and knowledgeable about the mechanics of the bike and his ability to put this into terms that I readily understood.All in all, I had a very enlightened and enjoyable experience dealing with both staff members from the city store, I would recommend the store to anyone considering making a future pushbike purchase.It can’t be understated that they were both were thorough in dealing with my concerns and needs, they conducted themselves in a layback but very professional manner, and ultimately Michael’s initial approach and product knowledge was the main considerations to my final decision, but Tobias reenforced my awareness of making the right decision with his professional handling of and during the pick-up process.I applaud them both and have considered that you need to be recognize their diligence, commitment to work ethics and customer service skills. Great job, thank you guys.

The service was next level the staff went above and beyond to sell me the right bike for me. They then went even further and helped organise a transfer of a bike that was under the usual transfer price and then on pick up customised the bike in store to suit me and my riding. The bike it self is amazing looks wise and performance. I am very happy with this purchase

Trek makes things easy. Nothing is a problem and their bikes and staff are fantastic. So good I bought two bikes ! This is my second Marlin for my boys. Well made, fun to ride, look great and a great entry in MTB

Went in there today after an enquiry phone call regarding my front brake. So I got there and the staff assisted me right away, got straight to work on the front brake and fixed it. Didn't charge me much at all and explained everything he was doing as he went. Left the store with a positive customer experience.

Mike from Trek was an absolute legend who went above and beyond. A true community and passion for cycling was present with professional yet easygoing staff. Fixed my tyre up efficiently and really do appreciate the service!