Shaver Shop Northland

The customer service is amazing and the staff are really friendly especially the manager. I have never met someone so kind and patient like him. I encourage everyone to visit this ShaverShop at Northland Shopping Centre

Most definitely the worse customer service I have ever come across. I was trying to exchange a faulty massage gun (which was still very much in warranty)and the people who were working refused to accepted it because they claimed the massage gun still worked.. even after they struggled turning it on and could literally hear the motor rattling inside, still refused to accept. The man who was there then proceeded to accuse me of lying and threatened me with the cameras that they had in store to prove that I was lying about what I was telling them??The staff in this store need to be re-trained on their return and exchange policies as they definitely do not understand them, even after I had to explain what was stated on the receipts it was just excuse after excuse. After everything they then claimed that they couldn’t even do anything because they are casuals and needed a manager to do the transaction which the next time there would be was in 3 days time..do yourself a favour and don’t even bother shopping at this store.

Wanted to say thanks to Josh who served me and my partner tonight. You were friendly, knowledgeable and to the point. We appreciated the advice, thanks.

The team here was incredibly helpful. If it were possible, I would rate my experience far more than five stars.

It has been my pleasure to walk into shaver shop northland and shop here. I really am happy as the customer service here is at it’s best. I was welcomed in the shop . These guys have knowledge about products they are selling. Ended up buying $500 shaver for my father. Well done guys. Will definitely recommend .

My experience in here is awful. The old guy who worked 14 October 1000am. Extremely rude and unprofessional. Purchased the whal trimmer 4days ago and I found the blade was shattered as soon as I opened it. Product has not been used and under 2years warranty. I request for refund or exchange. Old guy refused and only change the blade. I requested again as blade is part of the product and I have the right to get the product exchanged. He ask me to return the product direct to the whal if you are unhappy with product . THere is 60days trial and STORE DOES NOT ACCEPT THE REUTRN..this is the most unpleasant customer service ever

Terrible service unprofessional staff and a manager that refused to speak to a customer .Bought a Philips Tooth brush from the Uni hill store on the 15 th March for $99.95 .When i got home i noticed a sticker on the box about a competition that was ending in early 2017 but thought nothing of it until the tooth brush would not keep a charge for more then a couple of timesObviously it was an old model sitting in the clearance shop for over 7 Years ..I visited the Northland shop because i had some work nearby to exchange it only to be told that they need to test it first for the day and they would advise me of the result that afternoon.Could not believe it they are now experts in battery testing a tooth brush .What a joke .The manager was called by the staff member but refused to talk to me .I was left without a toothbrush so i purchased another one for $99.95 and went to work .It’s 7.42 pm and i’m still waiting for the results.These guys here have broken all the consumer laws .I had a receipt and the product was 2 weeks old only and they wouldn’t replace it .Shaver Shop get your act together my family and I have spent thousands of $$$$$ at your stores over the years and you refuse to replace a faulty product before the staff test it .

Tried to get some assistance here the other day regarding a return on a faulty product. The guy working behind the counter, presumed owner was the least interested, possibly worst customer service I've ever experienced. Go somewhere else!

I have been shopping regularily over past few years at shaver shop but customer service at northland shop is class apart. Very welcoming and caring staff. Nice clean vibes and the girl managing the store knows all ins and out of each products.Lyw

What a pleasure to deal with. Had an online order which I purchased last month, however the product ended up having a faulty battery. The staff at northland were prompt in identifying the fault after their testing and was replaced on the day.