Lumus Imaging Burwood

Worst image ever. Cancelled my booking three times. First time tell me wrong time. Second tell me no female doctor. Third time tell me the dr didn’t come. I won’t waste my time to go there anymore.

Quick and efficient, wasn’t dirty like the reviews made it sound, just an old style building. Everything is hygienic and sterile.Staff were all friendly and helpful and made sure you were comfortable.Offers Saturday appointments and bulk-billed. Will be back in future.

Although the reception area is not so appealing I found the medical staff to be excellent. I was so anxious about having a cortisone injection in my back, however the staff reassured me and talked me through it successfully, putting me at ease. Thank you so much for your understanding.

The five stars is for the radiologist who did my ultrasounds, an Irish lady who was just delightful and treated me with gentleness and respect. The reception was satisfactory but yes agree with others could be better.

I went in for a follicle tracking scan for IVF today, my first egg collection is dependent on these results and therefor quite urgent. They took me out back with the patient before me and then asked me to sit in a dirty room to wait.Once it was my turn, I explained to the sonographer that as per my referral this is urgent for IVF and advised my nurse had requested the tracking sheet be completed as she scanned so I could send the results straight through. The sonographer refused to do it because she was “too busy”with more patients waiting and needed to be as quick as possible.She was really quick and rough with my scan and said she would just send the results through later. I then heard back from my IVF clinic tonight requesting I get another scan elsewhere as the results were not accurate according to my 2 previous tracking scans.I’ve had many of these scans before and this was by far the absolute worst experience & so unprofessional and insensitive considering this scan is for IVF.Do not recommend

The people that took my ultrasound and xray were great and also they had availability the very next day.Unfortunately, although I was informed on my way out the my doctor will receive the images same day, she didn't receive it the next day when I had my appointment.... she proceeded to chase it up but still wasn't sent so had to make another appointment 2 days later. Disappointingly, my doctor had to again follow up for it before she could call me with my results!!!! Terrible end to end process!!!!

Appointment at 10am for ultra sound bladder full10.15 still waiting they decide to cut a cake for staff member before looking after patientsI was about to leave time 10.20Did external ultrasoundThen told empty bladder and wait for internal… time started waiting (10.25)10.38am internal startedNo apologiesFront counter people ( wouldn’t call them receptionist)all rude head down no interaction with patients.. need to be taught customer servicesColdest rudest imaging place ever been to

Professional and friendly staff . Very helpful. The doctor gave me confidence and reassurance.

No update on whether or not sonographer was running late. Made me wait with a full bladder for 30 minutes. Sonographer had the worst attitude, Literally the worst place. Never coming here again.