Reynella Lodge

Poor is an understatement

Recently visited this aged care facility., very disappointed. Being ignored. The memory support area’s staffs are very rude and unsupportive, especially the team leader. They speak and treat the residents like child, speak to the visitor like a child, give a education lesson because of the visitors broke their routines and cross with the visitors. Disrespectful and Extremely rude. Don’t know how she become the team leader in this area. Especially this memory support unit need extra knowledge to help the residents. No one help the visitor to find way where to go, very frustrating, Wouldn’t recommended this facility. Hope the manager notice this.

I work for an aged care agency and hold this facility in high regard. They met all of the 24 accreditations, and besides that, the staff are very genuinely caring towards the clients

Worse place to work

World worst facility .worst management.They don't hire the kitchen staff and cleaning staff. They give the all burden to personal care staff. Never recommend this place to anyone.

Phone IssueI have called the office and spoken to several people on many occasions to have my mothers phone fixed, at the moment she can’t make or get calls, I’m always told its a priority and nothing happens sick of being told lies Then told that the IT person has been there and fixed their computers but phones for residents seem too hard and this is important as we live in the country. Lift your standards and priorities Life Care not good enough and how about cleaning mums room from time to time that might also be good.