Southern Star Group of Companies

Amazing customer service by Reinata. I needed some spare parts for our 11 years old Souther Star sliding door and windows. Called Southern star Hallam. Reinata asked me for a photo of the old parts. After sending her the photo, she identified the model of our doors and windows and sent me the parts same day through express. I received the parts in the next 2 days and the issue is all resolved. Highly recommend the Southern Star Hallam.

Had a small issue with the roller in one of our sliding doors. Allison was of great assistance and sent replacements free of charge. Thanks for your help!!

My builder used this company for our home. I can truly and honestly say I am really disappointed with the quality.I paid my life savings for a builder to build a house over 2 years ago and I can't even sleep in my room (the main bedroom) because everytime there is a little bit of wind, the sliding door makes a crackling sound so I am unable to sleep with the constant noise.I even recorded the issue and showed the guy from southern star who attended the property, but he straight out refused to accept it's a fault. 'Oh everything has been installed to standard... not our fault' ... mate YOU DIDN'T EVEN CARE TO HAVE A LOOK WHAT THE ISSUE IS.. you just simply went to defense mode and just straight out refused becauseit was going to be too costly for your company.I am now in the process of doing multiple projects and builds on my own (Won't be using any builders) and will be making sure I never use these guys EVER for any of my projects. I have spent a lot of time and research for window companies now and can clearly see the difference in quality.Obviously these sort of companies attract builders who want to cut costs as much as possible. If your after junk quality at cheap rates, sure go to these guys. But don't expect anything.I just wish there was an option to upload a video on this post to warn you all.

Excellent costumer services!Ali assembled the window flyer net perfectly and professionally. The service from team Hallam has friendly staffs, especially Ali! Very helpful and neat work. I’m extremely satisfied with his work.Thank you again Ali, for your excellent costumer service and amazing work.

The customer service was excellent. Reinata always answered my calls and her email responses were quick and very helpful. Unlike other companies I didn't have to submit a webform and wait weeks. The order was taken as soon as I called. The window I received was high quality. I recommend this company highly.

I was having an issue with a window winder and Hallam Southern Star were extremely helpful. I emailed through a photo before making a purchase to ensure I had the right one to fit our windows. Reinata was response, knowledgeable and super helpful thanks heaps the new winder its perfect 100 times better than the old one.

Excellent service at the Hallam showroom last Friday. Allison was very knowledgeable and extremely helpful . Left feeling confident about the products. Thank you