Heritage Building Centre

Very happy with the product and with the excellent follow-up communication regarding its arrival.

Bought a (black) cocoon hanging fire a few months ago....a fantastic product (very satisfied) - and a big talking point with visitors - who all love it.....and are surprised by it. Service/Delivery from heritage was excellent - as has the continuing delivery service of the bio-ethanol fuel.

I ordered a door online on the 16/4. The website states they will contact me within one business day to arrange shipment. I understand it was an Easter long weekend. That would mean I should have been contacted on the Tuesday 19/4. I was not. I phoned on the 27th and was assured it would be shipped that day. It was not. I phoned again on the 29th and was assured it would be shipped again on that day. It has not. My emails are being ignored and the phone not being answered. I need this door for booked in trades and feel this is the only way I will get this door or a response.I have been told every day since Wednesday last week it will be delivered. I am told by Ron “the manager” that he is the highest person to escalate this to. States does not have a superior. States he also does not own the business. It doesn’t take much intelligence to know this isn’t right. He states he will refund the order rather than have me escalate. He will not take accountability. I do not have time to source another door since it has been delayed for so long. I have been given a fake tracking number. He states he promises. But every day he promises and cannot explain how today is different. He is argumentative, condescending, will not allow me to talk without interrupting and is down right aggressive. Buyer beware. This company is an absolute joke. They clearly need to find a new manager who is customer orientated, can manage a team and is reliable.Door was apparently shipped on the 3/5 for delivery on 4/5 as verbally “promised” by the manager Ron. My escalations have been ignored and I have requested a refund of the delivery fee as delivery has not occurred in the expected time frame. Yet to hear a response.

I'm tech hopeless, I found their site easy to navigate, with a huge choice. Ordering, posting and delivery was easy and fast. I like easy. Very happy with the product that was exactly what I was hoping for. First place I will go as I continue to renovate.

If you live in an older house the chances are you will find a lot of stuff here new and reclaimed to buy. They carry a huge range of materials, doors, lights, locks and so on for older homes and if you want to restore an old house to its former glory you will find a lot of stuff here to do so.I phoned in for some stuff and they were super helpful and had everything delivered in very quick timelines. Prices were also quite reasonable compared to many other shops and delivery was promptly organized. You can always browse online or just pop into their shop which looks small from the outside but lots of stuff inside.A great place for finding little gems for restoring your older house.

This place is a true wonderland of used and vintage items. Everything is well organised, prices reasonable and the staff very helpful. The newly made furniture, lamps and hardware are also very cool. We'll be back for our next renovation!

After searching everywhere for a particular door I had in mind, I finally found it here at the Heritage Building Centre, a stunning Solid Exterior Triple Glazed Leadlight with Heavy Moulding. It’s absolutely beautiful and of course super solid!!!! Great communication with staff, highly recommend them. Again, thank you so much!!!!

Unfortunately not a good experience for us and wouldn't recommend. Advertised a product as in stock, required to pay full amount at time of order, then provided numerous excuses to justify extended timelines (months). We waited patiently based on commitments provided, but end result was an email with another excuse why they can't supply product and money refunded. Poor service, poor communication and failure to supply products they're readily advertise online. Frustrating!! :(

My purchase was made online. I was extremely happy when I received my order in the mail. The quality of the door knobs are fantastic. They were exactly what I was after. Thanks for a smooth transition. I would highly recommend this company to deal with.