The Melbourne Eastern Private Hospital

After undergoing major orthopaedic surgery I was referred to The Melbourne Eastern Rehabilitation Hospital by Epworth Richmond. However, when I read the preponderance of negative reviews I had a sense of reluctance about agreeing to be referred there. After further discussion with Epworth staff I consented to being transferred there.Upon admission, I was immediately impressed by the genuine welcome and the high level of both care and concern from the nursing staff. After carefully surveying the ward environment I was very impressed at the high level of cleanliness of the facility.The next morning I was assessed by physiotherapy staff and an individualised rehabilitation program was devised. I was then examined by my treating rehabilitation consultant. His medical expertise and authentic empathy reassured me that my admission was going to be a positive experience.As a retired registered nurse with 40 years experience it was a novel experience being a patient. The duration of my hospitalisation was about 50 days. Thus, my experience was long term increasing the validity of my observations and consequent conclusions.1. The majority of nursing staff were professional, caring and attentive.2. Likewise, medical staff were excellent in their approach to patient care.3. Physiotherapy was conducted 7 days each week leading to significant improvement that assisted my recovery.4. The quality and variety of the food and service was of a high standard.Overall, my patient experience was positive and therapeutic in outcome. My sincere thanks and appreciation of the compassionate care of both clinical and ancillary staff of The Melbourne Eastern Private Hospital.

As an outpatient to rehab for last 2 months i could not recommend this place highly enough! It's amazing. The physio's and reception staff are very professional and support each person with compassion and kindness. Yet, they know how to progress us on to another level at the right time.

I am disgusted with the care, or lack thereof, that my 80 yr old father is currently receiving at this facility. His pain is out of control and he says himself he is struggling which is rare for Dad… he has a broken shoulder and a broken hip… the pain in his shoulder and neck are so intense he can’t manage his meal… it’s just dumped in front of him and he can’t take of any lids or open anything so lays there to suffer…. He has dementia so forgets to ask for more pain relief his pain management is totally inadequate… there are probably good nurses but also very rude nurses to patient and family alike… only two visitors per day…. My sister took my Mum to see him and she wasn’t even allowed to see her own husband as someone else had been… that is the equivalent of an intensive care unit not a rehab hospital… even post Covid… Dad is usually Mums carer… to shut her out when he is just there for excercises is atrocious…. To have a patient laying in pain and not able to manage his meal or request help is atrocious… even my young son with a broken wrist was given more pain relief than that… I only gave it a star so I could leave feedback I hope none of my family are ever there again

My grandfather was unfortunate enough to be sent to this rehab hospital after breaking his hip. Poor management and attention to patients. The nursing staff told my mother that there’s no doctor for five days and they were inattentive to him as his condition deteriorated resulting in a transfer back to hospital. If you have a choice of where to attend, choose somewhere else

Do not go here if you or have a loved one with complex needs. The staff do not have the capability/skill/experience to deal with complex cases. Respectable rehab centres had advised that my father was not ready for rehab but this “hospital” said they could accommodate.It is unfortunate that by having private health insurance you are punished and forced to go to a private ill-equipped facility where it is apparent its strategic focus is on financial outcome than patient health and welfare. I do not blame the frontline staff but rather the senior leadership team/management for reaching a point where they would accept a complex case when they are not proficient to do so.

Very disappointed in this place. It is March 2022 and no visitors are permitted. There seems to be a great lack of staff to look after patients. My 95 Yr old mother has twice in the last week required help to get to the toilet and got no response. She was even yelling out for help and no staff came. Hence they had a mess to clean up. Both myself and my sister inlaw have sent emails but no reply. After a week we still do not know what is happening. We will never allow her to go here again.

My 91 year old Mother was in for rehab after a nasty fall. She had cracked her head on concrete, fractured 9 Ribs and after hospitalisation was transferred here. On her second night in there, an agency nurse was extremely rude, unprofessional and just threw her medication at her, told her to Take your bloody medicine" and slammed the cup down at mum. My mother was unable to reach the medication

The facility was extremely clean and inviting. All the staff, including cleaners and allied staff were very friendly and caring. My doctor whose name was Dr KAUR. Manage my pain very well and was always very cheerful and helpful. The physio department really help me with my rehabilitation exercises, the food was extremely tasty and of restaurant quality and always hot and a lot of variety. Overall, it was a very pleasant experience to stay there, and I think all the people involved for helping me make my stay a pleasant one.

My dad is in there now because we were told every other place was full. Dad has high needs and needs all his food puree and his drinks thicken. On his first day at lunch after arriving from knox hospital he was given a normal pasta lunch and normal water. By the time l came in with mum he had vomit on him and the remainder of what he vomited on his tray covered with paper towel. After finding who the nurse was that was looking after dad and asking why he was giving this for lunch. All l got was l was not given his handover." I then went to the nurses station because they did not answer the call bell after 30min because dad had not had a drink only to be told