rebel

I was walking to the back area to look for a pair of running shoes. As I was walking there I almost got kicked in the head by a ball. There were a group of kids kicking balls in some kind of netting enclosure but it wasn't fully closed. How dangerous and unsafe is that while your trying to shop! The young sales person I think he's name is Marley, was very helpful and went above and beyond with helping me find the shoes I was after. The lady at the counter, her name is Lacey will definitely need some training to do with transactions such as afterpay and gift cards as she kept saying I couldn't do a particular transaction that involved a gift card and afterpay. And even when I told her I've done it before, she definitely thought she was right and kept telling me it couldn't be done. I told her to get her manager if she didn't know what she was doing. I was about to walk out. She didn't apologise or anything for wasting my time. Terrible service at the register. Won't be coming back.

Seems like they should have never opened a store here as all they do is keep referring you to their Stockland's store as they dont have any stock. Been into this store seven times and only bought once. Was there twice over the last weekend so to save time, energy I will just go to their Stockland store.

Variety of choices, we experienced customer service. There is this guy at shoe section helped us extremely well, very much appreciated for his customer service!

Not a bad store, on day of visit not many staff

Nothing more embarrassing then having the security buzzer go off when leaving the store, all to have the useless staff unapologetically tell me it shouldn’t happen again after the barcode this was deactivated. It wasn’t and it went off again I spend exorbitant amounts with rebel sport, god forbid I leave the store without suffering debilitating anxiety not once but twice. Great sport helps with mental illness but shopping at rebel exacerbates it!

Good sized showroom with helpful and willing staff. Offered free delivery as well for my purchase so that was a bonus.

Terrible customer service. Will never ever go back there......

Carlee was so helpful today with a return of a defective product. My wife bought a bat for my son on Boxing Day and didn’t give her membership details so we had no receipt. Carlene went through their system and found out receipt manually. She went the extra mile with a smile- thank you. Shane Martin, Condon

Thats for the customer service.I was in the queue for probably more than 5 minutes with only 1 item and was the only customer waiting (I usually don't mind), it's just a bit annoying when I can see 3 staff members walking around in the checkouts and the store is bloody quiet. I wasn't in a rush, but come on, a bit of courtesy to ask if I need assistance.