Realway Property Consultants Hervey Bay - Property Sales & Property Management Real Estate Agency

I have been very fortunate to have been renting a property through Realway for the last 5 years.The outstanding service when you either call in to the business or contact over the phone is exemplary.Any items that require attention to the property are dealt with professionally and within a timely manner.Leanne the principal is an outstanding, fair, genuine woman who goes above and beyond for her owners as well as tenantsWell done Real Way Hervey Bay a credit to your industry.

I have had a long association with Realway Hervey Bay as a Landlord, and when it came time to sell I approached the sales team. Lisa Smith took the time to discuss my needs, shared information of the area my property was located in that I was not aware of, that could have influenced me to change my decision. I found Lisa to be frank, non persuasive, and informed she walked me through what end up a very positive experience for both parties with a very quick sale, and a result that exceeded our joint expectations. I wouldn't hesitate to use Lisa in future property transactions or equally recommend her to anyone.

I have been dealing Realway for over 4 years as a renter. I have nothing but good things to report about this company, even during this current difficult time. They have worked with me and the owner of my home so that all parties are looked after. I would recommend this company to anyone interested in either renting or leasing a property.

Realway Property Consultants at Hervey Bay manage one of my properties. I am very happy with their work because they carry out routine inspections promptly and properly. They are always professional but friendly. My consultant, Megan, is very responsive to requests for assistance from both my tenants and me. As a result to changing from my previous real estate management to Realway, long-neded maintenance tasks have been finalised.

To anyone wanting a really great Property Manager, as an owner an investor or a renter, I cannot recommend anyone better than Megan (Property Manager - RealWay). I was a 62 year old self funded retiree and had just sold my home of 34 years. No Property Manager considered me, as I did not fit their norm. Megan was the exception. Megan was very thorough and professional and checked out my background and recommended me to the owners. Megan was very considerate and understanding in helping me through the rental process. My ongoing relationship with Megan and the owners is excellent. I feel that Megan is so great that I bring her chocolates every time I pay my rent. Megan is what all Property Managers should achieve to be. Wayne

RENTERS BEWARE!We rented a property through Realway 6 months ago.  We have never been so disappointed and dissatisfied with the customer service and care.The property went on the market 7 weeks after we agreed on the lease.  Lisa the sales agent has been dishonest, untrustworthy, and disrespectful with regard to open homes and inspections. Never considering that the property was our home not just a potential cash grab.After receiving notification to leave due to the pending sale of the property, Megan the property manager treated us as if we were tenants that did not comply with the rental terms even though we have taken full care of the property and left it in a better state than when we moved in. It has taken us the best part of a month to recive our full bond reimbursement.Upon bringing our dissatisfaction to the Principal (Leanne), we received nothing but excuses and non acceptance of our complaints. Nor an apology for very bad behaviour from the Realway team!We have now settled into our own home and will not be renting again, but will go out of our way to let other renters know not to put your living arrangements in Realways hands.

I have had many dealings with real estate agents during decades of investment property ownership and I can honestly say that Megan at Realway Hervey Bay is the best property manager I have dealt with to date. She is professional, honest, reliable, diligent, communicates promptly and pays excellent attention to detail. Any property owner would be very lucky to have Megan and the hard working team at Realway look after their investment.

Realway are the agents looking after our rental property in Hervey Bay and they are doing a great job. Leanne and her team are very friendly and caring and keep us up to date with what's happening with our property, such as regular inspections with photos, lettings us know immediately when something needs to be repaired or replaced so we can give our input on how to proceed.I can only recommend Realway to anyone looking for a good real estate agent.

Leanne has been looking after our property for over ten years and has always made sure we had good tenants renting it out. Maintenance was always done when asked. We would highly recommend Leanne and Realway!

This is the first negative review I have sadly ever had to give.As a previous tenant, I feel sorry for any current and future tenants who have to deal with this agency. While everything is running great or your only issues are minor then they are great. However when the issues get more serious; you have specialist reports backing up your complaints (some specialists that THEY recommended) etc then they will either ignore them or try putting it back on you!From putting up with mould for well over two years (and them ignoring the mould report on it being potentially toxic in areas) to other issues then I rest my case!The unprofessional emails I received from a certain property manager were mind blowing and when you complain to the manager, they say they will look into it then you never hear back. Luckily I have the emails to back up what I am saying.The RTA even said on several occasions that they are being very unprofessional however, sadly with this current rental crisis, then it was a risk to put an official complaint in.Thankfully, I no longer have to deal with these 'professionals' hence this review.While the going is good then they are great but when the going gets tough then be ready for the most unprofessional agents I have ever encountered, and this is after 25 years of renting!** Love the response by them! It had basically nothing to do with legislation so I have no idea what they are going on about!Must be a standard reply?!