Happy Hippo Childcare

Very poor and fake management I paid $ 120 deposit for registration but when I canceled registration they didn’t send my money back and no reply for any email

We've been with Happy Hippos since they opened here in January 2018 and have always been happy with the quality of care and facilities at the centre The educators are wonderful and so kind and caring with my two little ones. Amanda is terrific at communicating information to parents and the updates about what has been happening during the week are great!

My family and I have been with happy hippo since it first opened, my daughter was there until she started school and now my son is there. Although I have experienced a few issues over the years overall I have been happy with happy hippo - when any concerns are raised they are dealt with there and then.Current management, Shihani goes above and beyond for the families. Staff are always friendly and greeting me as I enter!Thanks to the team of HH lovely banks ❤️

The educators are amazing (especially Rose and Tania). However, the second the Director goes on leave, all hell breaks loose. Emails go unanswered and billing goes to hell in a handcart. We were overcharged very substantially in May and head office had to step in and fix it. We reluctantly gave them a second chance, only to have yet more overcharge billing issues last week. In response to voicing our concerns, the assistant director sent me a VERY unprofessional and condescending email. We escalated it to head office AGAIN and for the second time in two months, they’ve had to apologise. We won’t be giving them a third chance.

PLEASE DO NOT take your child to this day care. I had my worst experience and will never recommend this day care to anyone.

Such a horrible centre. When my son attended the child care, i picked him up on multiple occasions and he had grazes and bruises on his face with no explanation to why and how he got them, and no incident report. EVERYTIME I walked into the centre, He was always left unattended and unsupervised. He was even left in the same nappy for 12 hours. By the end, my son didn’t even want to walk into the room and attend child care.

Director at the service has limited people skills. Avoids parents instead of speaking to them when they are having issues. Very disappointing to not be able to work through any issues and problems go on for weeks.This centre was ‘sold’ to me as a place that provides excellent care and service to children and parents. Sadly this isn’t the case. Parents aren’t respected by the director and staff don’t seem to have any respect from the director either. Staff do a great job of looking after the children and taking care of their every need, however do not seem happy in their positions within this centre. Disheartening to see that this centre is already having trouble with high turnover of staff in its short few months of being open. Sadly I am left to look for another centre who can meet both my needs as a parent and my child’s needs whilst in their care. #unhappyhippo

My daughter attended this daycare centre, when I would pick her up her eyes where red and puffy from crying all day long she was extremely upset and obviously left crying all day long.I knew there was something wrong when she was screaming really traumatically when I would leave her. Not just a normal cry when you leave them usually..I tool her out and put her in a new centre and it took her 1 day to settle on! The staff seem really unorganised and rude. They don't even say hello when you are dropping off or picking up. Even my daughter could obviously sense it was a unfriendly environment.I would sense if you get a bad feeling to run with it and know something is up!My daughter is so happy at her new daycare and smiling and laughing when I pick her up. Very doffrent to when I would collect her from happy hippo.

Such a horrible place! DO NOT take your children there. On numerous occasions my child was left alone inside while everyone was outside. So many injuries unaccounted for. Horrible owner and management. They don't even sign in the children, and if something were to happen there is no record of my child being in their care.Awful experience, never again.

I've recently started my 8mo son at Happy Hippo on a casual basis. It has such a lovely community feel. The staff are caring and friendly, and I instantly feel relaxed by their demeanour when leaving my baby there.