Ford & Doonan Air Conditioning Midland

Ford and doonans level of customer service was not what you would expect from such a big business.Times were often changed for the job, then the job was not completed and I had to chase up the completion. Due to it not getting completed and final payment not getting done until completion they locked me out of my system.I Then spoke to the owner in regards to this and his attitude was just as bad as there customer service.Would not recommend using them at all.

I was so seriously impressed with the entire experience dealing with all areas of the business of Ford and Doonan in Midland. They were referred by family member and were the second to quote. Brett took the time to explain everything to me, what the options were and assured me that there would be follow up customer service to help me understand how to use the system correctly. Scott popped out to drop off some equipment and was really personable. The installers, Matt and Wrighty were brilliant and happy to put the vents where I preferred. Grant the electrician and his team were awesome too. And lastly, Teagan on the phone and Amber in accounts were so kind to work with too. Truly, an awesome team. I would (and will) highly recommend Ford and Doonan Midland to anyone. Thank you all so much for your time and patience. You're true superstars!

Very friendly and professional right from the start. The team who installed the ducted aircon, where very friendly and professional, thanks Andrew, son and team and the sparkies. The office staff were very quick in responding to emails and answered all queries. I will defiantly recommend to friends and family.

Replaced an old York ducted system with a new Panasonic system and received advice from Scott on the best system to install. The unit arrived within a week and the removal of the old unit and all the old ducting, then installation of the new system was completed in less than a day.Installers were courteous and efficient and the install was completed with little fuss with the old system removed and the site left clean as though no one had been there. Great Job.

Foord & Doonan Midland are a terrific team. From quote to install they were Professional and very thorough. We were also impressed with their follow up after install. Thanks for your impressive service.

Our Ford & Doonan (Daikin) ducted AirCon system died after 18 years of reliable services just after the 40 degree heat wave in Perth - Xmas 2021. Gave them a call and they promptly attend to inspect and prepare a quote on a new system.Within two weeks of the visit installation was booked. Installation went without a hitched the whole system removal and replacement took them just half a day. By the evening we had cool air again.I would recommend them because of the helpful service I received from the receptionist through to the installers. They did a really neat job of the install.

Our first contact was Brett at the Midland branch of Ford and Doonan everything he said he would do was done, quote with multiple options was back the next morning. I wanted a 3HP unit which required a site visit to check out meter box which he did before we had even given them the job nothing was to much trouble. We were then contacted by the install crew who said they could start the following week and would be a one day fitout , thats taking out our existing evap and splits and installing an all new fully ducted system. They were top guys and killed it. Very happy, top job. Thanks Brett and crew

Very happy with the prompt and professional service from Mark. It was just as he described, so no surprises. His knowledge of the products is excellent and understanding of our needs. Quoting (impressed with the interactive quote process), delivery arrangements (on time!) and install (thanks Team for your commitment on a very HOT Perth day). We are now enjoying the comfort of our home on a very HOT Perth evening ... well it is outside :)

Ford and Doonan (F&D) supplied excellent customer service from the very first phone call. They were great to deal with and a consultant came out in a timely manner to assess the site and provide a quote. (Other companies were unwilling to do this.) I would highly recommend F&D to anyone seeking to install quality air conditioning from a friendly, experienced and well-run company.

My partner wanted a split system put in Mark gave us a quote. couple of days later we had a opportunity to put a second split system in. I rang Mark and told him the situation and he came and re quoted for us without hesitation because I live in the country it had to be installed on a certain day. Which was organised and everything ran smoothly. The installers came they were very friendly and professional in installing the air conditioners. so thank you to all the people involved.