Hobsons Bay Dental Altona North

I had avoided the dentist for just shy of 25 years before making the necessary decision to book an appointment. Dr Andrew & his co-worker Kathy where extremely friendly and the service was exemplary. I will absolutely be booking here again.

Please be careful here. I went to this dentist with moulds that were provided at the end of my Invisalign treatment from the US as a retainer. Over the phone the staff told me they would simply scan my moulds and provide a replacement. I handed over the moulds to the dentist (Jack) and shortly after he left the room with them he came back and said they have been broken, we need to do new moulds here. There was no conversation that the moulds breaking was a risk. It was clear then that this was the dentists intention all along, bill for an additional service. With my moulds now broken I had no option but to let new moulds be made, I was told they would be the same quality as my Invisalign retainer. Whilst jack was on his phone, deeply distracted by god knows a lovely, competent nurse did my impressions and led me to reception for payment. I paid the $800 I was charged for one new replacement retainer. I was phoned two days later to collect. The retainer was left at reception for me to collect and leave. I got home cleaned them and attempted to fit the retainer, the retainer cut my gums and was formed from an extremely thin plastic, nothing like my previous Invisalign retainer. I returned to the dentist to have the sharp Mal-formed edges shaved off the retainer so that it would no long cut my gums. Jack assisted reluctantly, clearly annoyed that this was not billable. I got home and placed the retainer in my mouth, the bottom one broke instantly I called the dentist back but Jack was not available. The following day the top plate broke. (See pictures). Obviously, this is only my experience, I’m sure there are probably amazing dentists at this clinic. I personally felt ignored and ripped off.

I have known Dr Dan Andrews for such a long time. He is the ONLY dentist I know that when I or my family have an appointment we actually look forward it. He is a true healthcare professional who actually really cares about the community and his patients. I also know that the people he brings into his team have the exact same values and care for others. Not to mention the work he does has always been amazing!!

I have been seeing Dan since he first opened his practice. I dread going to the dentist but his dental work is excellent! He makes you feel comfortable with music and light humour. I now have my wife and parents seeing him. He also made an excellent mouth guard for my wife who practices martial arts. I have and will continue to recommend his practice to my family and friends in the West and inner West.

Compliment.I would like to say thank you very much to Hobsons Bay Dental at 173 Millers Road in Altona North, and in particular, Doctor Sejal Dhokia for their excellent and very kind help and support regarding my teeth and dental care. I felt so well looked after and nicely treated. It was a pleasure attending this dental surgery and meeting their very friendly staff.Warm regards,Kenneth, Patient.

The best dental practice you will ever visit!I have been going to Hobsons Bay Dental for several years and I cannot recommend enough. You will get looked after the moment you step into the door. They have the most AMAZING team of outstanding Practitioners, they treat each and every one of their patients with so much care and professionalism. My Doctors are Dr. Dan Andrews and Dr. Jack Milgate and I cannot recommend them enought. Thank you Doctors for taking care of me.

I would highly recommend using Hobsons Bay Dental for all of your dental needs. Dan and his team are very friendly and professional, they provide an excellent service. I recently had my Wisdom teeth taken out and the procedure was quick, easy and without complication - Dan is the best in the business!

Jack and the team at Hobsons Bay are exceptional at what they do. I was fortunate to have Jack help me with my Invisalign treatment in the lead up to my wedding and I’m so grateful at the incredible work and care that went into achieving an outstanding result. If you’re looking for a professional, trusted, friendly dental practitioner in the West, look no further!

Mandy - Incredibly rude receptionist.What was meant to be a 2 part appointment spanned over 2 weeks, has dragged on for over a month. 1st appointment (12th Oct) was meant to be xrays and a clean, but due to a technical issue, only the X-rays were performed. So, I was told the clean would be apart of the 2nd appointment. The 2nd appointment finishes (24th Oct) and I’m told I need to come back again, in another 2 weeks. Instead, it’s booked for 3 weeks away (16th Nov). Irritated, but I’ll live. I then receive a text that my appointment is for a different day (11th Nov), and with another dentist.I call.. In comes the rude receptionist, who answered the phone on behalf of the Williamstown clinic.I begin to explain the above scenario, in which she states “I don’t have time for you to give me dates, I have patients. There isn’t anything we can do. I’ll cancel your appointment.” I ask her to not cancel until a replacement appointment is booked, and that I would like an appointment with my original dentist at some point on the 16th. She states “WELL LIKE I SAID, there isn’t anything she can do, and that you were told you would be seeing a different dentist for a clean.” I express to her that, that never happened, and I purposefully booked another appointment for the same day, as I have moved out of town. She says she’ll need to speak to the business owner and will get back to me.She calls me back and says my original dentist can do the clean, but will need to be another date. Another two weeks later.. I say to the receptionist “That means I would have waited over a month from my last appointment” she replies “no.. it’s 2 weeks from now.. the 25th of Nov” I say in response “My last appointment was on the 24th of October.. that’s a month ago” she quickly says “I GOT TO PUT YOU ON HOLD” and does so, without me even able to register what she said. After waiting 10 minutes, I’m hung up on.I call back and say “Hi Mandy.. it’s Scarlett” and she says “Oh.. sorry.. I was speaking to the owner. We’re going to pass this on to your original dentist and see what she can do.” I say “Okay, no worries. The reason I’m frustrated is because my first appointment was..” again, I’m cut off and she says“I KNOW, IT’S IN YOUR NOTES” I then say “I’m sorry, but you’re not letting me explain myself and you’re being quite rude.” She then hangs up on me.My sister overheard the phone calls and was also shocked at how she handled his conversation.As a previous receptionist, I have never heard such a lack of professionalism. Additional training is needed for her conduct, and it appears she needs to learn how to prioritise her daily duties.

Waited a while to see Dan.. after seeing him for the first time it was clear as to why the wait was so long. Dan and Hobsons Bay Dental Altona North were highly recommend by a friend and I’m so glad I found them. Dan was extremely gentle, attentive, informative, knowledgeable and caring I felt so good leaving the clinic. 8 week wait to see him again next and I can’t wait from now! Thanks for looking after me Dan ❤️