Star Car Wash - Rouse Hill

Just used my bday gift voucher for a ‘Star polish’ wash that expires in 2025. First, they tried to charge me $16 extra, saying prices have increased. Then we fold the back seat down to put our shopping in the boot and find they haven’t vacuumed on the carpeted fold down crevice, then we start the car and we now have an AIR BAG light on. Thanks Star Wash.Not happy.

last few times i have got a car wash my car has been left barely clean. i understand over christmas it was busy and you needed to get as many cars done as possible but i specifically asked and payed for seats to be vacuumed, which they were not touched. my floors weren’t vacuumed properly, my windows had streaks and my blind spot mirror is also now smashed. i also said i wanted my surfaces to me wiped properly and put emphasis on the inside being clean but was not done properly either. although a convenient spot for me i won’t be returning.

You can’t really check the car before leaving because it’s dark.Average job. Streaks and dirt still on the car. Dirt still on the carpet.No way was it worth $109

If there was an option for zero stars I would select this. Poor customer service. Vehicle not cleaned properly. Old signing out the front - not updated. The car was not cleaned properly. $100 to not have the tyres, windows, mirrors cleaned properly. There is limited attention to detail. The response from management when I raised these issues? I'll let the guys know." They will happily take your money. Highly disappointed - I should have known better."

Such a rip off!! We were charged 120d for this service. Because we have a little baby with us, we couldn't do proper check ✅ before leaving. Having said that, this is basic human decency and when we are charged for a particular service, we should GET that service. Everything is dirty!! The windows haven't been cleaned properly. The interiors haven't been vaccumed properly. the baby seat has not been touched at allthere's chips everywhere!!! absolutely unbelievable!!!!!!! NEVERR going here again!!

My sister got my car washed for my birthday. She asked them for the very best clean, detail, wax and polish they had. After repeating this 5-7 times they finally said it would be $220 and to pick in up in 3 hours. When we picked it up there was still dirt in the trunk, smudges all over the front, windows were better but still not great, there was some sort of product in the side door that was caked on. We got them to fix it and the windows and smudges remained the same. No apologies and no care taken. Got home and had my dad check it and it hasn't been waxed. Looked at the receipt and no where does it say that they waxed it either. Really disappointed. Will never use them again

This was the worst car wash I’ve ever had. They didn’t vacuum the boot or the floor in the back seats. Was left with dirt and grass on the floor and they didn’t wipe the seats. When I asked them to revaccum the floor they were rude and complained, they said they didn’t have time for this. after some more convincing they said they will fix it up and to come back in 10 minutes. When I came back there was still dirt and grass left on the floor. I would not recommend

Wouldn’t take my car here again. Came on a Saturday morning for a wash on the outside and inside. The inside of the car wasn’t cleaned properly. The dash still had dust and the centre console was not cleaned at all. It was in the same condition when picked up. It seems they just want to rush the car clean to get as many cars in as possible. For what I paid for. I could take elsewhere and have a much better job done.

Useless. They turn cars away when there is no one there and they are all sitting on their phones. They lied to me saying they are only taking online bookings. I know they are lying as a lady dropped off her car and they took the job and I asked her if she had an online booking and she said no, she said they don't even have online bookings that she knows of. How these so called businesses are in business I have no idea. If the owner is reading this, you are paying your staff while they sit around doing nothing while they turn cars away so they can continue to do nothing

Inside and outside clean.My was still had dust on it when it was collected. Dust that would have come off with water, obviously the car was not even wet properly.When I complained the man told me it was bugs. One simple swipe of my finger clearly showed it was easy removable dust. He was walking around the car with a dirty rag wiping the sections that was not even touched.The man agreed with me that the car was not cleaned properly. I asked what could be done. The man stated nothing and no compensation or re wash and walked away.Will NEVER use again…