GeeksINSydney

this is the one is fake GeeksI got caught once

First off I would like to say that the technician (Sandeep KC) that came to try to fix my computer on the 5/11/2021 was polite and respectful and I have no issue with his conduct. My complaint is with the the business model, the outcome , their poor customer service and an overall sense of disappointment that came from the experience.Basically my computer didn't turn on and I called to make a booking they wanted $170 upfront with no guarantee on the outcome. Sandeep came, opened up my pc, said the motherboard was fried and offered to get it fixed for a further $500 and that was it. I understand that a fee should be given to the technician for coming to my house but $170 for a 10 minute assessment seems a bit much. I declined and asked for a partial reimbursement and they have not replied, so I guess posting a review is the only thing I can do to show my dissatisfaction.Use their services at your discretion, you're essentially taking a $170 gamble that your computer isn't suffering from hardware problems and if it is be prepared to shell out more money.UPDATE: I have notified the department of fair trading and lodged a complaint unfortunately they called me back and said there was no breach of contract and recommended to seek legal advice. All I can say is DON'T GO TO THIS PLACE IT IS A SCAM!

its a scam Geeks,call real Geeks in Sydney company

Requested help from technician, was told that the fault was not their problem and I pleaded for help as I would have been left without any resolution. There was no discussion around what to do moving forward. The issue was with the additional hard drives being formatted whilst a windows update occurred. I followed the exact instruction and the update was successful. The technician didn't want to help and hung up on me mid way through the phone call for help. Very disappointing service and will never be using this company again. Currently in the hands of fair trading.

DO NOT USE! These guys are a rip off! They charge you the day before someone comes, the tech came for less than 5 mins, did nothing and didn't fix the problem! Customer service is awful! They don't care about repeat business that's for sure!

If I could give minus 5 stars I would.The technician (Sandip KC) phoned a minute before he was due to say he would be 30 minutes late. He arrived an hour and 10 minutes later.The technician came into the premises without a mask although when we booked the session we specifically stated that due to Government regulations the technician had to be double vaxxed and a mask worn at all times.When booking the session, I had given specific tasks that I wanted done, two of which require tools. The technician came without any tools.I spent the first 5 minutes when he arrived outlining the tasks required and that we had already done our own analysis of our system, so needed certain areas addressed plus needed the replacement of some otdated and inadequate equipment.The technician then spent the next hour on the system and rather than doing the tasks he was asked to do, he did the same analysis we had done and told us we needed to do address the EXACT same areas we had said needed to be done when we booked the session and during the first 5 minutes when it was explained to him.I told him to stop working on our system and just remove the equipment that were two of the tasks outlined when we booked the session. He did this quite well, except he had no tools so he had to ask us if we had any tools and if so, could he use them.The quote he got for the new equipment to replace the outdated items was 3 times as much as we had been quoted by another provider.To top things off, when he left we found he had changed settings within our LAN and WiFi that caused some items to not recognise other components, which took us 20 minutes to rectify.Then he had the hide to suggest that he should be paid an extra hour because even though he was late the appointment started from the time stated when the session was booked. I told him that I was not paying for his being late and having to find a mask.This is by far the worst computer service experience I have had in 44 years of being involved with computers and that is saying something!Use this company at your peril and definitely do not let them send Sandip KC as the technician.

All the 1 star reviews accurately describe the company. FYI they operate under many names, so please look up their ABN. They are not customer-centered. It is all about obtaining your money without first clarifying/investigating customer needs. A common trend is poor punctuality, irresponsible employees and poor communication. I googled the company's reputation, it's historically appalling.Wahid does not prioritise communication and people skills as a priority. They charge $170-$300 without a guarantee of repair, this is unjust and deceitful.This company has operated since 2007 and continues to breach Australian Consumer Law under Schedule 2, section 18 and 20.P.s. Do not trust Andrew.

What can one say. Absolutely fabulous. Geeks Sydney Is a a lifesaver. I was drowning in despair and along came this most efficient and knowledgeable tech who got me up to speed. Thank heaven.

Dont Believe them, Fake geeks, Never fall in the trap with them

I can highly recommend this company. They responded immediately to my call for help when my computer crashed, as well as supplied me with computers and printers in a highly professional manner and set it all up for me. They are extremely knowledgeable in all areas of technology - website design, apps, creating vectorised artwork , IT support, IT backup etc - true Geeks!