Apollo Blinds, Awnings, Shutters, Screens and Curtains Sydney

DO NOT USE... worst company and people i have ever dealt with. Got these guys to install few roller shutters costing thousands, stopped working just over a year. Called back and forth for over a week. Finally they said its gonna cost $145 everytime there is a fault with them, and they have 5 years warranty. Will be contacting fair trading for sure and make a formal complaint. This was not told when installing the products or when paying for them.Hello, i could not reply to your msg so i am editing my review, i cant put my details on google review for privacy reasons, i hope you under stand, i have emailed Theresa from Apollo blinds requesting to speak to the manager.

Atrocious service . Organised a quote months ago , paid a deposit and have now paid in full for a shutter installation. No contact or updates in between about when to expect installation despite leaving messages to ask and the past week have been told the shutter will be installed on 2 different days each with no one showing up. They forced me to pay in full before installation - I understand a deposit, but this was exactly my concern about paying before I had the product. I can only hope they show up soon.

Absolutely pathetic service. New electric blinds installed, fell on the floor. Technician came to check after many calls. He said blinds are not made properly. Took the blind back with a promise to replace in a week. It has been more than 4 weeks and even after making so many calls there is no guidance when the matter will be addressed. It is such a waste of time chasing these unprofessional companies with low skilled workers, having no understanding of good customer experience. I am writing this review because I am sick of chasing and having my house with no room coverings and privacy. There is NO SIGN of someone addressing the problem. Very very frustrating.

Just had indoor blinds and outdoor awnings installed. The gentleman were on time, polite, gave very good advice and installed the blinds perfectly. I couldn't be happier with the service. The blinds themselves are high quality were reasonably priced and the waiting time was minimal. I highly recommend Apollo, as this is the second time we did business with them. The first time was 15 years ago. That's how long the previous blinds lasted.

Most appalling customer service I’ve ever experienced. The initial quote was fine but as soon as we paid things went downhill. There was no communication and I had to chase up to get an installation date. When the installers finally came (2 months later) the blinds didn’t fit, despite having had 2 different Apollo reps measure our windows. We were told by the installer that they’d fix the issue ASAP. That was 6 weeks ago and we’ve heard nothing since then. Not a single word. They have not returned emails or answered phone calls. I suspect there is something seriously wrong at the Sydney franchise. So 3 months on from our original order the only option we’ve got left is NSW Fair Trading.

Very disappointing with the installation, we ordered 13 blinds. However 1 blind did not fit.. the installer told us it would be replaced ASAP, we did not hear anything for two weeks, tried to contact Apollo four times with promise to call us back with an ETA installation and it never happened. How hard is it to call a customer back? not to mention how hard it is to measure the length of a window? See photos regarding the poor workmanship/finishing"...We still haven't heard from Apollo and we are left with no blind in our bedroom. Pricing comes at a cost

Waste of time and effort & terrible customer service. I went to the Apollo Silverwater showroom a few times, sat down with the consultant to give the detailed requirement plans, then followed up via multiple emails and phone calls. They didn’t even care to respond after multiple follow ups. Stay away from this place if you need good blinds or curtains installed on time. There are much better options elsewhere…

Terrible service! Someone came out to measure and quote our blinds. We paid the amount owing in full, then when the installers arrived, they realised the initial measurements taken were incorrect, so the blinds were the wrong size.We were told someone would be in touch with a new installation date, but never heard back. 4 weeks later we started to follow up and received no response from the Sales person. When we eventually got through to head office (who did not return calls), they informed me the colour we wanted was no longer available and that they had had this information ONE week after the installers came to our house.I escalated the issue to a manager who told me he would send out samples to my home, so I could see other colours available. Samples never arrived and we have been unable to get back in touch with the manager. He is either on the phone or out of the office every time my husband or I call.Nearly 3 months since we first contacted the company, we have requested a refund in fullThis is honestly the worst service I have ever received in my life! Whilst the value of the job was small, we have a house full of blinds and I guarantee when they eventually need replacing, Apollo Blinds will be the last place I turn for quotes.

I’ve never had such difficulty in dealing with an organisation or experienced such bad customer service.My experience with Apollo Blinds began in June 2016 when I contacted them to install 2 roller blinds in the bedrooms. They cancelled numerous appointments, or simply didn’t show up to measure and quote. When eventually they did, the two blinds fitted were ridiculously too narrow, to the point where the installer had to completely bend both of the side brackets outward just so the blind rod could reach the brackets.They came a second time and the result was not much better. They now refuse to do anything.Communicating with Apollo Blinds has been extremely difficult. They do not return phone calls or respond to emails. They are rude and appear to be completely incompetent. How can you install such blinds that obviously do not fit and walk away expecting customers to be happy with such appalling work.I have completely wasted my time and money, as I now need to contact another blind company to come out and do what I paid Apollo Blinds to do. I wish I had read these reviews earlier and gone somewhere else from the start.Dear Apollo Blinds,In reply to your response, you don’t seem to understand that the simple fact is that the blinds you manufactured and installed are too narrow. Yes, as you mentioned, my concern is that of the large and unacceptable gaps along the sides, which allow large amounts of light to get through. Your excuses about windows not being square are not valid. This seems to be a common excuse that you give in a lot of the review feedback that I have read, but how is it that my old blinds managed to fit perfectly?I have included a photo of one of the blinds that Apollo have installed. As you can see, the blinds are so narrow that they would not even fit on the brackets, so to make them fit, they had to bend out both brackets just to hook them on. So what I am left with are 2 bent brackets that are not aesthetically appealing and very narrow blinds that let light through their sides.

Waste of money and a heap of my time. All slats made to incorrect measurement . When I tried to sort it out I was ran around and fobbed off. Told one thing but that never happened. Ended up a couple of months later contacting management whom contacted me on the day, knowing it is a fault of theirs and couldn’t bend with my working hours and even offer someone to come out and measure on the weekends. Still waiting for a reply from a email sent. Tbh I’ll keep what I’ve got count the loss and never go there again. Normally I love writing reviews. But this company has been very unprofessional for a return of incorrectly made slats and correspondence and have been a headache!