Aramex Capricorn Coast

I have NEVER had a parcel take over a month to arrive by courier when sent within Australia. Nor have I ever had it turn up in this condition! Reading other reviews, it would appear the Rockhampton depot have demonstrated absolutely abhorrent behaviour towards quality deliveries! Avoid this mob at all costs if you can, unfortunately in this particular case, I didn't have the luxury of courier choice!

Reading the large number of complaints on this company it’s apparent that, despite their claims about improving customer service, they are not doing so. Complaints far outnumber praise - it’s clearly been that way for years.My wife is the nicest person I’ve ever known. Everyone loves her. And she gets along with everyone. Well, just about. This Aramex mob have reduced her to tears. We live 2.5 hours from Rockhampton and they callously insist that my wife drive to their depot to collect a package. On the phone, they are rude, uncaring, abrupt - or, as she says “simply horrible”. It’s quite obvious that this company has major cultural issues. We will be doing all we can to avoid them in future. To see my lovely wife bullied and treated like a piece of dirt makes me so shocked and upset. I almost feel like crying myself.

*0 STARS*Why the Rockhampton Depot is still accepting parcels to 'ship' is beyond me. Waiting 6 weeks for one parcel to eventually arrive all filthy and covered in dirt and having 3 others 'lost' with no update in the last 2 weeks (which were ordered 4 weeks ago). Horrible customer service who claim they will call or email with an update then never do. This local depot is completely fraudulent!!And please don't bother commenting on my review to say a fake apology and ask for me to fill out ANOTHER contact form, let's be real, you won't actually fix the problem no matter how many forms we submit or calls we all make. Just accept the fact that your business is doing the wrong thing and RESOLVE the issues!Sincerely, everyone in Yeppoon & Rockhampton!!

Had to go to the depot to find my own parcel twice before. This time Amazon's tracking shows the parcel here in rockhampton but aramex website is still showing Brisbane. Deceitful tactics and worst delivery.

Parcel left Brisbane for Rockhampton over a week ago, tracking shows it still hasn't arrived. Customer service keeps telling me they'll contact me with an update"

WORST COMPANY DISGRACEFUL DO NOT USE ! Throwing fragile packages over my fence with a camera, doorbell & doorbell camera. Take your pick but oh wait you didn’t use one. I ring the company to complain they didn’t even want the license plate or anything they are as bad at the drivers and worse on the phone for communication trust me I would feel more comfortable giving a package to the way better Australian postal services like Australian post, toll legit anything but this company.I will be Warning any over seas sellers I buy from do not ever use them again they need to be shutdown for good. Please hear my message as I say this as a very good customer and buyer. Warn your neighbours friends anyone do not use ASSMAX again!!

Absolutely terrible service. I have experienced major delays in receiving my goods on the Capricorn Coast. My wife has been waiting a week. I have called and the service was lip sync. I am a retiree if you are short of staff I would gladly do few hours at the depot for the right price.

Probably worst courier company in world, not just Australia. call centre in foreign country, Can't give direct number to city depots and patronising and feeble excuses for not having information. Use another company this one is as useless as ashtrays on a motorbike.

My parcel has been at depot in Rockhampton since Wednesday 6.25am still waiting !! I phoned only to be told we'll take your name, phone and E-mail address and I told them I needed my packaging to sell products this Sunday.

Terrible experience waiting for my parcel for over 10 days from the depot. Aramex keeps changing the tracking date to extend my delivery. I have photos of the changed dates. Very rude personal when speaking to them and one lady hung up on me. They do not follow up your enquiry giving the same speech about being busy and short staff and with no follow up call or email even when they ask for your phone and email address to do so.Was actually standing in front of the Aramex van yesterday in Yeppoon after my phone call with them. Why didn’t they deliver my parcel which is small enough to fit inside my letter box! DO NOT use this company, you will be greatly disappointed, rather go through Australia Post.