Fernwood Fitness

Was a member several years ago. High fees and not great services. They over-filled classes and a lot of the classes had little cliques, on more than one occasion I grabbed a class pass and was questioned as to what I was doing in that class, as if I weren't allowed (bellydancing and body combat, both open classes).I moved out of the area and cancelled my membership. I told them that the reason that I was cancelling was because I was moving over an hour away. They tried to talk me into staying, offering me a discount and free dietician appointments, they were not listening to what I was saying, I was moving far away. I ended up calling up and speaking to someone in the Fernwood head office to cancel my membership.This year I have been receiving frequent emails and SMS messages about re-joining. I have selected opt-out every time and I still continually get those messages. Even if I still lived anywhere near them there is no chance I would go back after the constant annoyance of them repeatedly contacting me and seemingly no way to opt out of their marketing texts and emails. Another one just now and the opt out link leads to a broken page.

I’ve been a member with Fernwood Ferntree Gully for over 5 years now , prior to this I’d been a member of a few other gyms but none of them have compared to here. The staff are all amazing, friendly and helpful. The variety of classes available and the varying times means they have something for every persons schedule however what I love most though is the quality of the classes and the instructors, there’s too many amazing ones to name. I still remember how kind my pilates instructor Brooke was throughout my pregnancy always providing me modifications so I could still take part right up until the end. What’s most impressed me of late though is how amazing they have been during lockdown, providing virtual classes for us when we’re not even paying membership fee’s, they truly are committed to empowering and enriching the lives of their members. I’d highly recommend to anyone considering joining :)

Signed up (unfortunately) to a 12 month contract (although was pestered constantly when signing up to go for 18 months).The gym itself is tiny and if you are the majority that goes to the gym during peak hours, you'll often find yourself struggling for equipment useage.Group fitness classes are often hideously over populated, left classes several times due to not having space.Equipment is very poorly maintained. Complained several times that certain machines werent functioning correctly and others were damaged, only to come in week after week and find the same machines still not fixed.Contacted the gym via email to cancel membership as the equipment is not up to scratch, only to be told by management that they have a certain amount of time to complete repairs before i can get out of my contract without cancellation fees and paying the remainder of the contract.Forwarded her on my original emails from several months prior, only to have her read the emails and not reply. Managed to get into contact with another lady at their head office and it was only then I was contacted in return to say my membership had been cancelled with no ongoing fees.I find the staff at Ferntree Gully to be incredibly unhelpful (there are a good handful there) and are totally consumed with their 'cliques' within the business.You also pay an excessive amount for a gym that has very minimal facilities and a tiny change room that was effectively halved to make room for a daycare area.Would recommend any other gym to anyone who will listen

Beautiful gym. I felt like I was coming home when I recently rejoined. Staff are friendly and cannot do enough to help. I am actually excited about going to the gym. I have never felt that way before. But that is my experience of having returned after trying other places when I relocated to live elsewhere. I am so glad I can now return to Fernwood at Ferntree Gully. Back in the hood.

GREEDY EXPENSIVE MONEY HUNGRY GYMTLDR:Do your research. There are other gyms that are cheaper and better quality. They only care about you up until you have signed up.Review:I have been a member at this gym on and off for over 15 YEARS (loyalty and location). The QUALITY OF FACILITIES HAVE GONE DOWN EVERY YEAR.- toilets dirty- tap broken- sauna removed- face towels removed- many tv channels removed- equipment needs maintenance- change room always smells disgusting- toilets dirty- tap broken- change room smaller to accommodate for a childcare room that I have never seen used- at one point they forced all members to pay for a 24 hr pass and cut staffed hours to reduce their own cost.Incident:I moved into a place with a gym during lockdown. I sent them an email giving MORE THAN A MONTHS NOTICE TO CANCEL MY MEMBERSHIP. After the lockdown I was contacted saying I still have to pay for an additional 4 weeks. I asked to speak to a completely useless manager who just kept emphasizing that its 28 days not 1 month. Now they are threatening to refer this matter to a debt collector.

Friendly welcoming for women of all ages and fitness levels. Greta extras like meals on the app and breakfast on site

Friendly and extremely helpful staff. Love the gym and PT as well. Very well run gym. Thank you for everything.

Literally, they are GREEDY EXPENSIVE MONEY HUNGRY GYMbecause they did not provide the facilities according to price other gyms are better than this one.unfortunately, I signed up 12 month contract.After a few month I just try to contact with staff to cancel my membership because it's just the wastage of money for me. First they told me they can't do that after that they told me I need to pay $514 at that time I give them my new credit card details and told them I just cut all the $514 at that time they just cut $377 and now they just text me after 20 days your remaining balance is pending which is $167. I block my card again because of them. It should be $137 .Its there fult why they did not take the full balance at that time now they are increasing that balance and when I try to contact them they did not reply to call and mails. And they did provide the details regarding my contract and did not give receipt of past payment on request. Literally very unprofessional.