Australia Post - Hawthorn North LPO

Absolutely awful service, won't let me collect parcels, won't let me transfer to other post office and couldn't even explain why - just said can't do it. 1 star is too much!

Team is incredibly professional, even when I was a complete Karen because my extremely important parcel was lost (bookwork and reciepts.) It was detained at another PO but lost in the system, so no-one’s fault really and I’m just glad it’s back. Love my local PO. Sorry for the (albeit minor) tantrum.

Good

better service than Balwyn north and Doncaster! 3 stars but,

Good staff, she is quite kind and patient

It may not be this post office's fault and I know Aus post are struggling currently.There's possibly something wrong with parcel collect notifications at this post office. I had 4 parcels from 4 seperate senders (correctly addressed) and didn't receive a single notification that any of the parcels were awaiting collection. I have notifications turned on and normally get text and email alerts when I've used this service previously. One parcel was there for 10 days and still no notification.I've never used this location as a pick up address before. Possibly not a good place to use as a parcel collect point. Glenferrie Rd the best in area for parcel collect.

1 star is too much. Person who served me yelled at me for asking why my parcels don't get delivered to my property? Auspost you're a joke

When my parcel went missing and I complained, the team at the Church Street, Hawthorn Australia Post went over and above to find my parcel. When they discovered a slight mix up with the address, my parcel was delivered to me the next day and the delivery driver was extremely apologetic, professional and polite. I couldn't recommend them highly enough - Thank You guys!

The staff are really friendly and go the extra mile to help. I sometimes go out of my way to post my parcels here.

If one wish to get his parcel transferred to a specific post office nearer to home or work, one can call customer service at 13 13 18. Getting parcel transferred is very easy.