Fraserjet (at Aquavue)

I’ve now had 3 visits to Fraserjet hiring a kayak. Not only is it wonderful exercise but paddling across the reef following the what seems to be a resident turtle and introducing the activity to some of my intrepid friends is the most amazing way to spend a morning on this beautiful bay. Staff member, Amy is so friendly, energetic and helpful coupled with the affordable cost makes this a must do experience.

Lovely morning with the Fraserjet team. We went out on the moon point tour and had an amazing time. Stopping at pelican bay on the way back was a highlight, beautiful crystal clear water. Can’t thank them enough for being so patient with us while gaining our confidence.

Had a blast, I will definitely do it again.Staff were great, waters are beautiful.Well worth it

I’ve been on quite a few jet ski hires, but this was by far the best.Jesse made the booking process simple and pleasant. He was honest and told us to wait a couple of days for when the waves died down.On the day, we were greeted by Jesse and Erin, filled in the forms, had a briefing, then on to the skis.The actual journey was what made this special.Importantly, they only went as fast as the slowest rider, which meant that all riders felt comfortable.We stopped several times on the way for some local information, and Erin and Jesse really impressed with their local knowledge, showing and telling us about the man made reef, made out of 1000s of tons of cars, trucks, fridges, etc and also the lighthouse.We had a nice stop at Fraser Island, and then went to Moon Point, where we saw turtles and stingrays which was amazing, then on to a place that is now one of my favourites ever, Pelican Bank. It is absolutely stunning with white sand, and crystal clear water. It must be seen to be believed.Jesse and Erin have given my son and I some fantastic memories, and we will definitely be going back next time we’re in Hervey Bay

My partner and I booked in for an hour kayak session last week. The waves were too choppy to get out on the water. We brought the kayak back up to the desk and asked for a refund. We were advised that the team member had to get her managers authorisation to approve the refund and that we were better off going online to get the refund. We have since emailed Fraser Jet with no response. My partner then called them a few days later and spoke to the same team member who said that the manager would be in that afternoon and that she would ask her to contact us. That was last Saturday and we have still not had a response for our refund. Very poor communication.

First time paddle boarding and made to feel confident even though I kept falling off.Great fun with member of staff who said well done" with big smile on her face. Can definitely recommend

Failed to deliver the promised service. Booked a JetSki hire online, received confirmation, paid, when arrived to the location by the proposed time no one was there, a cafe lady said that she heard about our booking and someone from JetSki business should be there shortly; waited for about half an hour, were told by the same lady from the cafe that a JetSki operator was on her way and coming shortly. Waited another 40 minutes, were told that Jetskies were coming back from a tour late. Got a JetSki about 1.5 hrs late; no apology or regrets from the operator. As an excuse we were told that something happened to a JetSki on the tour so they could not return on time, and I guess wanted to keep it as a secret as we were not told about the tour or the tour delay when we came. We waited just because our child really wanted to ride a JetSki. While the website under “hire” states that we could bring “Camera if you would like your own photos” we we not allowed to take a GoPro with us, we were told that it’s only for tours; no apologies again.Terrible service, total disappointment.

Really helpful and honest people. Our tour actually got canceled due to weather but the staff called and explained why they had to cancel, gave a full refund and offered other options. Will definitely return for tour on a better weather day. Appreciate the honesty and know they really care about their customers having a good time.

Fantastic experience thanks to the amazing team who went absolutely above and beyond! Love your work Erin, Aimee, and Emma!