Wallace Bishop Mitchelton

I have been looking for a chain for a sentimental pendant I had made. Lou at Brookside store was amazing -understanding, knowledgeable and genuine! She set my mind at ease and was very professional. Highly recommend

I took my new watch into have a simple job done on it and was told it needed work done to the band but it would be done under warranty. That was five months ago. I’m still waiting. No sign of it coming back from “Japan”, and I still don’t have a watch. I was told to ring the work department myself to find out where it was. Very disappointing and cannot recommend them.

The clasp on my bracelet has become worn down over time so I went to the Brookside store to get it fixed. Was told that they don't have a jeweller onsite and that they weren't sure what would be needed to be put it into the computer for it to be sent away and properly fixed. Also was told this is an unusual case despite then being told it is expected that over time it wears down? For a jewellery store they don't seem to know enough about jewellery and their own systems. Was told if I could make it to the Stafford store they could fix it there for me. So instead I took it to the jeweller at the great western and they fixed it for free within 15 minutes. Lost a customer.TLDR : Very absurd interaction and generally unhelpful all around.

I recently had a set of rings resized here (my wedding and engagement rings), and although the turnaround was speedy (I got the resized rings back in less than a week) I was not completely satisfied with the service. More care should have been taken into discussing the resizing of the rings before sending them off, as at the time I did not realise that my uniquely shaped rings (that fit into one another) and unusual shaped fingers would have an impact on how the resized rings would fit. I am no expert by any means on jewellery or the proper ‘fit’ of rings on fingers, and I was counting on these professionals to guide me in the right direction rather than just quickly popping something onto the ring sizer and charging me $395 upfront without first examining how the rings currently fit and discussing what a proper fit should be/feels like on my finger. I went back later to explain that I wasn’t completely satisfied with how my rings fit but I was told repeatedly that unfortunately “that’s what was ordered, and the order was correct”. I know these ladies were just trying to do their job but I won’t be coming back here.

Excellent watch selection! No refunds here so make sure you really desire the gift your purchasing! Take your friend or loved one with you when buying a gift! Excellent service provider by the staff in store! Wheelchair access to the store is available & parking is available in the Brookside Shopping Centre car park!

We want to pass on our thanks to Lou for making our engagement/wedding ring purchases so smooth. Lou provided fantastic support and direction during our decision making process, offered great suggestions and even getting a rush on the engagement ring for the surprise proposal. After getting engaged we have been back and purchased our wedding bands. We did not visit any other jewellers as Lou was so helpful, we felt we were getting the best service, quality and price for our purchases. WB Brookside is now our go to for any jewellery purchases.

UPDATE on my review below.After posting my bad review, Wallace Bishop called to tell me my ring was ready. It was, but it was not round! So we refused it again. I need to point out that the issue is Wallace Bishop QA and not the Brookside store. Brookside are the agents, not the actual jewellers. The repairs manager Hannah has been extremely helpful once she got involved.I don’t know if it’s been two or three weeks for this round. I wasn’t counting time as I didn’t want to be disappointed again. We collected the ring today. It’s finally been remade and it seems to be ok. I’m still wary though and will continue to look closely over the next few days. It’s been a debacle. We finally have what we paid for, but we had to fight for it.Thanks go to Hannah, but Wallace Bishop QA and jewellers, you need to pick up your game.

Very nice people, bought a beautiful watch however needed to get a couple links taken out to fit. However it was a half done job almost damaging the watch.

Went here to get my engagement ring polished. When receiving it back it had more scratches then I came in with. When I questioned why there were so many scratches I was told that platinum is “too hard to polish well”. Definitely could not recommend this place less. I now have to fix my engagement ring 3 days from my wedding.

Bought a present for my daughter's 20th birthday that cost over $150. She didn't like it so I went to take it back to refund in cash, as she'd seen another piece she liked at another jewelers. Upon going back less than 24 hours later, I was told that Wallace Bishop does not do refunds, they only give gift cards instead. Despite going there for many years, I had never once been informed by any sales person that they did no refunds. It should be made clear what the return policies are when buying a gift for someone else. I've received unwanted gifts from other jewelers like Michael Hill etc, and there has never been a problem with refunds. Service from Francesca and the store manager was poor, and I don't wish to spend my money there again.