That Kitchen Shop

I'll start by saying the young lady who served me was very polite and helpful, even apologetic. I went in today to buy a insulated travel mug. Unfortunately the first one I picked was ceramic, had a loose lid which promptly smashed on the floor. I felt dreadful and offered to pay. Expecting maybe the store would realise it wasn't my fault. Unfortunately I did get charged, I also bought a second one (non breakable). I work in retail and know how important return customers are. Your store is overly crammed packed, therefore breakages must be common. Expecting/allowing your customers to pay for poorly taped goods is a terrible way to conduct business.

Purchased an item from this store and went to return it as it was faulty and difficult to use. I was served by the owner Patricia. Patricia was extremely rude and would not listen to the problems I was having, instead she diverted it onto me saying it was my fault. It appears this has been a regular occurrence with other customers from the reviews left for That Kitchen Shop. Would not recommend purchasing anything from here due to poor customer service.

Served by 'German' lady. Bought goods with value $30.00 . Then I was going to be changed for a bag. Now I call that GREED. Will never buy there again. Obviously never heard of paper bags or recyclable bags. Sending someone with a pan under the arm with no form of wrapping is NOT acceptable.

Best variety of high quality products, this store is my go to for whenever I need anything for my kitchen. The staff are always super helpful and friendly, the owner Patricia thoroughly explained the differences between the seven different garlic crushers they had. I was amazed to see how many different things are in this shop, there’s something for everyone.

I had a lovely experience at That Kitchen Shop! The staff had a great knowledge of all their products, especially the cookware. Patricia talked us through all of their options and helped my husband and I chose a set for our new house. I highly recommend this shop for anyone looking to buy a new pot or pan, as I learned a lot that I never knew. Thanks Patricia!

Purchased some knives and forks to replace others i had lost. Got them home to find they were not the same, returned the next day to take them back and get a refund. Was told, you can't get a refund, read the signs. We will give you a credit. I explained I don't live anywhere near this store and my visit was purely to purchase the item i thought may be the correct item. I don't go to this centre at all. Was told, well you've got 2 years to use ya credit, with a roll of the eyes from the girl serving. Disgusting service and disgusting refund policy, will certainly be looking into this with Consumer Affairs. Would not shop at this place again.

That Kitchen Shop has taken over the sharpening service from King of Knives which has closed. The sharpening service drop off point is located right next door to the old King of Knives location at the Indooroopilly Shopping Centre. We look forward to seeing you.

Horrible experience from the moment I walked in to the second I left. I went into store to buy my mother some nice new gear for her birthday but instead of being greeted by a consultant asking if I need help, I wondered through the store while over hearing the ONE staff member on (patty or Patricia? I think her name badge said) talking obnoxiously loud and rude about the centre and centre staff to the one other customer in there. Like overall that’s not the biggest thing, but what I didn’t like was being glared at by two middle aged women as a younger male in a kitchen shop as if I didn’t belong there. Couldn’t be more happy I walked out of there and spent my money at the shop literally next door. I hope the owner/manager actually reads these posts and decides to do something about the disgusting customer service and environment this store has. Good luck succeeding when you treat customers this way.

Extremely poor service from whom I assume to be the owner when attempting to exchange a product. I attempted to exchange an unknowingly broken product which had been gifted to me. I was accused of breaking the product and told that 1 month was too long after purchase to return it. I would have understood this decision if it had been communicated in an apologetic and respectful manner. After reading other reviews, this kind of behaviour seems to be a common occurrence. Would not recommend shopping here.

If there is an option for negative stars, I will never select even one single star to this shop. I suggest the shop name to change to Rolling Eyes". Bought one knife at this shop