Australia Post - Indooroopilly Centre Post Shop

Horrible experience. Had a fun time finding a park. Was so happy to finally get to the post office and the lady who served me was an absolute nightmare. Sold me a stamp to post a card then after I'd put the stamp on decided the card was too big to post as a letter and that I had to pay $2 more. She was soo stressed and horrible about the whole thing. It could have been handled so differently and been a pleasant experience, instead by the end of it I was thinking omgoodness what a nightmare I'm not paying extra for this nightmare. I mean I understand the person before me might have been rude to you, but no where is it acceptable to take it out on the next customer in line.That was in January and I've never been back.

Anything passports- Indro Aus post is the best way to go. The guy there is the most knowledgeable person. I applied for3 passports there and straight away he knew I would have to re-do one so he directed me straight down to the Camera House for my 9 week olds photo which was also perfect. He advised I have them sent to the Passport Office in the city vs posting to my house and indeed I received an email the very next day before 11am to pick them up!

Completely trash service. Went to collect a parcel, they couldn’t locate so sent us away. Came back the following week only to wait in line for an hour in the hopes of someone competently doing their job and retrieving our parcel from the back room. The lady walked out the back and found it first go…

Thank you Team for the detailed information. Avery careful nice staff helped me, otherwise would send wrong item overseas. Great service.

Went to collect a parcel today. There were about 6 people in the queue (posting or paying bills) but a lovely lady working there noticed the card for collection in my hand and helped me instantly. Very impressed with her caring so much for customers to help those that weren't going to take long. Excellent customer service and happy I didn't have to wait. In and out in less than 5 minutes. Please keep doing this for your collection customers. It definitely stood out as great service for me, just wish I got her name.

Extremely awful experience. Instead of helping us and provide minimum services, some staffs try to stop reasonable services. In 2023, they still can't trust a series of digital identity documents.

Went to do passport Holly was understanding as all paperwork had not been filled in she was so patient and explained it to us. THANKYOU Holly you are the best hope we get you all the time

Self-serve kiosks were 'out of order' (and are clearly never coming back) and a line of at least 20 people snaking as far back as the barbers was enough to send me to somewhere else to get my packing supplies.

Always lines out the door and nothing is being done about it. Leaving this review in the hopes that management will add more service counters to fix this.