The Body Shop

Excellent products, but very unprofessional sales woman, Asian woman who was working at around 12:15 pm on 30 December 2022. Unreasonably rude and not well-trained. I thought she was the CEO of the Body Shop. Acting arrogant to customers. She shouldn’t be in customer service role. The other staff was very professional and polite!

Great product range and helpful staff..located just next to DJ at The Glen..

Amazing customer service. Mel helped me out with finding a fragrant and she was very helpful and knowledgeable. Recommend this store. :))

Lovely saleswoman, Lesley (I think, tall lady with blonde hair?) who really took her time to explain to my elderly mother and was super patient as well. Even my mother told me how great she was to her when we left the shop.

Ava was such a wonderful help! Instead of just pointing to a product on the shelf, she spent the time testing my skin type and talking with me to find the right product for me. I really appreciated her genuine honesty, knowledge and help - thank you!

Went in with my friend and the woman who served us was incredibly pushy with sales. She started scanning hand creams to apply the discount without asking my friend if she wanted them.

Rude Behavior and Bad AttitudesWorst customer service I've experienced in my forty years as a loyal customer of The body shop. I don't know what happened to the lady on duty this morning, everyone has good days and bad days.She only greeted and smiled at customers of her own choosing, ignoring everyone else. when you have a question to ask her about the product, she gets impatient and even rolls her eyes.This lady definitely needs some training or she will ruin the good reputation this place has.

One of the sale assistants engaged in what I consider misleading and deceptive conduct. I clearly told her that I was buying a group gift for a colleague and she told me I should purchase a discounted gift pack.I didn't realise it was discounted because it's a gift pack with Christmas packaging until after I drove home. Had to drive back to the Glen to return the discounted Christmas gift pack (which is just simply not suitable as a farewell gift for a colleague) and repurchase a more expensive gift pack with the normal packaging (which I would have been happy to do at the first place anyway).I would avoid shopping at the Body Shop the Glen again after this terrible experience.

Superb and lovely staff. Some of the best customer service I experienced

Well designed and laid out store, visually appealing. Located on upper level concourse (Coles end)