JB Hi-Fi (Watergardens)

Went in to get a phone, plan and watch. Tenielle was amazing! She spent about an hr with us making sure we're getting the absolute best price for exactly what we needed. Thanks for making this a great experience and saving us a tonne of money Tenielle, I hope you get some great bonuses or promotions for all your hard work!

A big thank you to the amazing service from Ariana and Steve. I purchased a vacuum that wasn't working properly, and they both went above and beyond to help me get the outcome I desired. Thank you from a very happy customer. Good customer service is hard to find these days A+++

I wanted to buy a laptop.The salesperson said that they didn't have the one I wanted. She said that I would have to place an order, which she did not know when it would be delivered.So I suggested for her to find out if there were any of these laptops at another JB branch and to send it to the Watergardens branch for me to pick it up from Watergardens and not from AirportWest or any other branch that had this laptop.The next day, I received an SMS saying that I should pick it up. Great! However, when I showed up, nobody remembered me or the laptop order, and the laptop was nowhere to be found.I left in discuss, and ten minutes later, as I was on my way to another laptop supplier, I received a call from JB Watergardens that they found the laptop.I recommend that their salespeople should be more helpful and that they sort out their system to provide better customer service.I have purchased a lot of staff from JB Watergardens in the past, but I can assure you that I will NOT return.

JB Hi-Fi Watergardens: A Gadgets Wonderland!⭐⭐⭐⭐ (4/5)If you're a tech enthusiast like me, then JB Hi-Fi at Watergardens is your ultimate destination. This store is a treasure trove of gadgets, offering an incredible variety of products from practically all known brands.Walking through the aisles of JB Hi-Fi is like stepping into a tech wonderland. From smartphones to laptops, gaming consoles to audio equipment, they have it all. The shelves are stocked with the latest and greatest gadgets, ensuring that you'll find exactly what you're looking for.The best part is the range of options available. Whether you're a budget-conscious shopper or seeking top-of-the-line devices, JB Hi-Fi has something for everyone. Their competitive prices make it even more enticing to explore and upgrade your tech arsenal.The staff at JB Hi-Fi are knowledgeable and helpful. They are always ready to assist you with any questions or concerns, ensuring a smooth and enjoyable shopping experience. Their expertise adds value to your visit, as they can guide you in finding the perfect gadget to suit your needs.While JB Hi-Fi Watergardens is a tech paradise, I deduct one star due to occasional crowding and long queues, especially during peak hours. The popularity of this store is a testament to its reputation, but it can result in a bit of a wait. Nevertheless, the wide selection and quality of products make it worth the occasional wait.Overall, JB Hi-Fi Watergardens is a haven for gadget lovers. The extensive variety of gadgets, coupled with competitive prices and helpful staff, make it a go-to destination for all your tech needs. Just be prepared for potential crowds and plan your visit accordingly. Get ready to immerse yourself in the world of technology at JB Hi-Fi Watergardens!

After the most traumatic of experiences, Steve saved the day. Beyond exceptional customer service and problem solving. If a 6th star was possible I would give it based on Steve's performance today.

Brett was great at customer service and was very friendly! He was very patient in giving me time to really have a look at mirrorless cameras and hold them to compare sizes of different models and how the cameras feel.I ended up buying a Nikon Z30 with the kit lens with a small camera bag.Follow up service was great too as the camera display has a small but noticeable dead pixel. I brought the camera back the next day and the team assessed the dead pixel and subsequently exchanged it for a new unit.Overall very happy with the experience here!

Had to exchange something today in Watergardens that l bought online by mistake. Ally made the whole experience seamless. She was able to multi task while my paperwork went through and didn't hold up any of the customers.

We have been shopping at that store for a 20 years. Today my son's express their absolute frustration at the lack of customer service offered to them. They have been regular customers there as well for many years, we have spent a lot of money there.Today they went to buy me a Mother's Day gift. They were instructed to go to the front counter which they did. Only to be told to go to another counter. Which they did. They located a person named Ariana who was on the phone to a customer exchanging stories, idle chit chat and discussing how many children she had and what she did for a living. Leaving my son's, who had just finished work standing there for a period of 12 minutes, without eye contact. without an excuse me without anything. My son become frustrated and ask this person how long she would be to which she replied that she had called someone, which she clearly hadn't because she was on the phone. not apologising not calling anybody nothing, the boys were about to throw the item back and leave the store when another person from another department came.Ariana if you read this, you really need to learn manners and customer service as clearly you do not possess either... this is disgusting and we will not be back.What a total lack of regard and respect

Exceptional - This store is always accomodating, knowledgeable and upfront, much better staff than HN across the road.Good customer service wins everyday. Thankyou.

They stock a variety of electronic productsThe service is good they do price match so ask for a price match if you see better price online