Alan Mance Holden

I ve purchased in October a Holden Trax used with extended warranty.Since the first service there was Oil leaking.I have notified them.Went back for the second regular service .They have changed the Thermostat.Went for 3rd time ( not lucky) still they haven't fixed.As a professional driver with more than 25 years of experience I told them is the Oil Coolant.Finaly, they have found it!!! The guy in the service reception I think its Mark wanted to keep the car inside for 3 days .It was the Friday before the Queens Birthday supposedly he will have the part on Tuesday.Its Almost July and no one has contacted me.I have rang numerous times and they have no idea.They just taking your phone number and they never ring you back.As a Sole Trader Iv lost serious income. Im thinking to take the extended warranty to the Consumer's Affairs , or Lawyer...Really disappointed and I wouldn't recommend them.Only George and some other young Guys are helpful....Really disappointed..

Always a pleasure dealing with the Alan Mance motorgroup. Always looked after and friendly staff. Would highly recommend.

As one of Australia's Biggest Corvette Owners and Enthusiasts, I recommend Anyone in VIC looking for a Corvette or Silverado, You can't go past Alan Mance GMSV best customer Service Dealer in Melbourne, what they promise is exactly what you will receive, GMSV need to support Dealers who are honest upfront, reliable and trustworthy. Thanks AJ and Phillip Mance, keep up the good work. Don't take a chance go to Alan Mance!

Where do you guys relocate? Because it seems there are no more alan mance Holden in west Footscray and KIA is there

Ordered a new HSV SportsCat from Alan Mance.Whilst the sales man is a gentleman and he knows their products well. I have to say very disappointed with their post sales customer support. Just terrible.Prior to the sale, they took care of things which changing the stickers etc.Post sales the Car came with a dent on the door, and a TPMS warning, which they did fix so that was good so happy with that.Issue: However they damaged the nice AP Racing Calipers when they swapped the wheels as part of the purchase and the sales man tried to flip it off as a stone chip from just driving home 10kms way.I'm sorry I've done years of automotive painting and that chip on a powder coated caliper was caused when they swapped the wheels they have hit the edge of the caliper and damaged it in doing do.Instead of swapping the caliper from one of their demo cars they decided as the sales man said no, which I find very wrong to say no to a customer especially when they have caused the damaged, they opted to have it repaired.The repair job was terrible and the car now has an ABS fault which I have to go back again to fix.There was also missing parts for the loop plug for the rear tonne lid and also the hard lid has missing paint and has been tried to be touched up.There are other things with build quality with the car but honestly I cannot be bothered with this dealership anymore as they just don’t want to hear from you post sales even if there has been damage caused by them on a new car.Attached is a picture of the damage. No rock would do that to powder-coating, that's been cracked when the wheels have been swapped.

DO NOT TAKE YOUR VEHICLE HERE (ESPECIALLY IF YOU’RE FEMALE) - WORST HOLDEN TO DEAL WITH & HOLDEN CUSTOMER CARE IS NO BETTER!Nonstop issues with the vehicle since point of purchase 2018 (NOTE: this is the 2nd Barina I have owned and it was a replacement of the first lemon).* Warranty issues repeatedly refused to be repaired under warranty, had to argue every single issue with both vehicles before they were accepted.* Refusal to repair items that are well documented known issues/faults, some of which were already previously repaired under warranty, citing there was no warranty on the vehicle for years (because they didn’t actually even look).* Multiple prices quoted for repairs and parts by different team members, sometimes quoted in excess of $1000, then dropping to $200 when pressed on why and for what, especially considering previous warranty issues and reports.* Refusal to provide copies of Warranty documents since point of purchase, despite warranty and extended warranty being part of the vehicle purchase from Holden Footscray.* Refusal to provide a full copy of service and repair history since first requested a year ago and then after MULTIPLE requests via email over the last 6 months.* 2 PAID repairs for leaking coolant issue when the coolant is STILL LEAKING and was immediate after BOTH REPAIRS (it never stopped and is apparently a known issue according to multiple people I’ve been in contact with).* CONSTANT reporting of known issue with transmission, gears holding, vehicle revving, shuddering, issues with coil packs where it’s like the car is going to stall and significant vibrating dismissed (citing could not replicate but without test driving) and on several occasions not even test driven as they advised, as KM on vehicle had only changed to the next KM when collected (photographed). ISSUES STILL PRESENT* Not including all reported issues in the service/document and just ignoring me when I asked for them to be added/amended.* Patronised and spoken to by male staff like I’m an incompetent and don’t have a clue about the lemon of a vehicle I purchased.*Written confirmation regarding items reported in warranty not accepted.* Reimbursement for vehicle hire not accepted, despite the fact that I have a disability and am unable to walk and Holden said I could not drive the vehicle because of a known fault with the mount that was under warranty.* Repeated refusal by Holden Customer Service to respond to each item with reasoning, citing a blanket no for all issues (not even aware of one of them).I HAVE BEEN DEALING WITH THIS NON-STOP SINCE MY FIRST HOLDEN 1ER4XW AND ITS BEEN NEVER ENDING, NOW IM TAKING THIS TO VCAT! Thank god there are no more Holdens but maybe consider taking your vehicle elsewhere to get serviced!

KIA Sportage GT Line (2017) - nervously bought online. Anthony was very helpful, transaction went smoothly and car arrived in my driveway (metro Adelaide) in perfect condition thanks to Prixcar Services. I'm a very happy customer, enjoying my new ride, dubbed Covid Crusier!