Exquisite Brows & Spa

Do not go here! Tried them out for brow lamination and lash lift! My lashes and brows are completely ruined due to the solution being left on for way too long. I had to tell the staff member to remove due to burning. She left me in the salon with solution on my eyes and locked the door which was actually very scary! Now my lashes are literally bent, brittle and wirey. I have had lash lifts at other places before with no issues! So disappointed I ever walked into this place. The staff member denied there was any issue when I raised with her. Wish I could attach a photo to this review. Waste of $130 - never go here

Would never return to this salon. They didn’t listen and completely ruined my eyebrows. Staff was not at all apologetic for her poor work.

I went here to get my eyebrows threaded. I picked this place over some others in the shopping centre. Others charge $12 this place charges $20. I asked for cleaning up of my brows. But when I got up to find she’d overly trimmed the outside tail of one of my brows. Now it’s got a blunt end. I asked to speak to manager, the girl didn’t have contact details for the manager. She offered me a refund in return I didn’t complain. That defeats the purpose of my off looking eyebrows that I now have to manage myself. I accepted the refund but wished to speak with hire up management. The other customer in the store advocating for me and also wasn’t completely happy with her tint on her brows. Very disappointed and unprofessional to not have contact details of management.

regular threading with the ladies at exquisite. Great service and expertise at threading

I used to come here and it was fine. Today I asked the lady just to clean up as I’m trying to grow my brows and came out with even thinner brows. When I said to her “you didn’t clean up you made them really thin” she giggled and said “sorry”.She was also not gentle and burnt my skin a bit. Never again

Ritu gently shaped my eyebrows today and I did not feel any pain! She was quick and very polite, I recommend Exquisite eyebrows.

I used to come here all the time and had done lamination here with no problems. I then came back was told they don’t do lamination… a few weeks later I saw a sign in their window saying lamination now available. I have gone into the store twice only to be told they are fully booked for lamination and don’t even bother asking me to make a booking for the future. The third time I tried they told me to come back in one hour. Terrible service and clearly don’t care about having loyal customers. Going to have to find another place, management must have changed because it’s gone down hill

I went to get my lash extensions removed. First I was grilled as to why I was taking them off, personal valid opinion. Secondly, the pad was jamming into my eyeball. Once they began removing them she pulled one out that was clearly not ready, making my eye weep, allowing the glue/removal liquid in my eye with no apology or checking I was ok. She rubbed cotton wool over my eye which ended up inside my eye which was very painful and had to fish out myself. Was then charged $45 for this horrific experience which is a total rort in itself

I have gone here on 3 occasions. The first time for a brow threading and brow laminate. They over laminated my brows and they were really damaged but good brow shape. Second appointment they made my eyebrows too thin even though I just asked to leave the shape and just tidy. Last, again, way too thin! I officially have the 90s brow. I won’t be going back which is unfortunate because it’s my local.