Australia Post - Boronia Post Shop

Just like to say thankyou to the ladies at the post office. Despite not being able to receive my delivery from the Postie because he didn't knock and not being able to pick it up from the post office yet, the staff were super helpful and freindly.Thanks again ladies at Dorset Square Post Office.

It’s hard to put into words the sheer dread I feel when I receive a Boronia post office missed package slip. Firstly, the hours for this Aus post outlet are ridiculous, unless you are retired or not working full time, it’s simply impossible to pick up your parcel. Then, if by some miracle you manage to get out of work early, be prepared to be greeted by long wait times with the other stressed customers trying to get there after work. Yesterday I waited 20 minutes for service, when I left the line was OUT THE DOOR. Staff mostly courteous and polite but made no effort to speed up the process of serving customers. At one point it took 3 of them (everyone that was serving) 5 minutes to find 1 parcel. Desperately needs more staff or extended hours for the holiday period

I recently moved to Australia from the States and had to send some important documents to America. I also had some Amazon returns. As I was standing in the queue, another Aussie gentleman stood at another counter (although there was only one queue). They serviced him without any issue. When it was my turn, the lady who works there tried to scan my barcodes and told me I needed to change the phone from dark mode to light mode for their scanner to pick it up. She said she'll let me in the queue once I'm done. I left my place in the queue to do that, and since the lady was busy helping someone else, I thought I'll stay in the queue where the Aussie gentleman stood earlier (and got serviced). I am a person of color. One other employee told me where I was standing was not a queue, and I needed to go and stand at the back of the original queue. Thankfully, the lady who was helping me originally told her that she had agreed to let me back in the queue to help me, but she couldn't see me if I hid behind another counter. All the employees looked at each other, smirked, and made me feel so unwelcome. Then once my Amazon returns were processed, I mentioned to her that I have some documents to send to the States. She replied Sir

I was refused service at Boronia post shop while there were 2 staff members sitting at the counter having a chat about there weekend and no one else in the store with the excuse of “we are understaffed”. Absolutely disgusted by the incompetence and unwillingness to help of the staff you have employed at this branch

Two stars for my fine experience with the staff. However their opening hours is really bothering me. Usually all my parcels can be safe drop at home if no one home. But sometimes when some retailer requires signature without telling me on their website, it's a nightmare for me to find time to pick up from this post office. I was told by their staff I can come early in the morning to pick up parcels - apparently not this morning as both front door and back door are shut tight when I got there around 8am. Please kindly consider full-time workers who travel to city every working day!

This place is inside the Dorset Square shopping building and can only be accessed from inside. The staff were polite and very helpful in getting the job done with a smile on the face. Much appreciated.

Amazing customer service. Lovely, lovely staff. Will always go to this post office from now on. Other post offices should take a leaf out their book. 10/10.

Had an amazing experience here with Tara and Andrea. Cannot thank these ladies enough for their professional help in setting up a business account. I left the post office with a big smile on my face. These two ladies made my day. Very friendly service

Australia Post changed the collection centre from Bayswater to this Boronia shop and I've had nothing but troubles with post being undelivered ever since! Staff are rude and call me by the wrong name when it clearly says my name on the parcel and ID (which matches).

Seriously who is delivering these packages? Waited the whole day for a parcel to arrive, not a knock on the door and was left a pickup card after 5pm!! And when I pick up my parcel. Unbelievable she just go to warehouse and come back told me, I can't found your parcel because too much parcel in warehouse. Can you come back later. She just use 30 second to search. OMG this is twice. Lucky I will moving on Jan.