Eastern Health Mental Health Services

Bad treatment by some nurses that swear at you, take advantage of your vulnerability & doctors that care more about their reputation than patients

I was a patient at ipu1 for around 2 - 3 weeks, I've never met such caring and compassionate nurses and staff in general in my life. I can easily say they saved my life and held my family together, I will never forget the kindness and excellent care I recieved here. Thank you xxHowever if you are offered a stay at Parc down the road I strongly do not recommend it. Especially if you are struggling with day to day life, my stay there was horrific no one read files or knew what they were doing, you will be told one thing by one member of staff only to be told the complete oppisite by another. Reporting abusive staff also has no effect beyond a slap on the wrist. It's a shame, there are a few good members of staff there but the rest are more likely to tip you into a suicidal spiral through sheer incompetence.

5 admissions in 2022. The time spent here was beneficial due to the staff and the patients. I met beautiful humans that were genuinely trying their best. I felt safe with nowhere to go or be. The staff were there for me, as were a lot of the patients.

Got covid being stuck in an unventilated room. Also fairly sure I got food poisioning from the disposable dinners. Some nurses are spiteful, others are very professional and good at their job. Doctor was nice too. Came here for treatment but I think i'm leaving worse off all together.Overall mid experience.

Was assaulted by a patient here, and witnessed another get brutally beaten. The nurses could do nothing but wait for security to come and help, which took well over a minute, as the only guard on duty was in another ward. It seemed severely understaffed and unsafe. Also encountered multiple rude nurses who would say a lot of ignorant and judgemental things about mental health. Do not recommend.