JB Hi-Fi Charlestown

Really like my robot vacuum cleaner couldn't recommend it more .

Great, everything you could need electronically, good prices, staff always happy to assist..

Sam gave us some of the best customer service this evening that iv had in a very long time. Very honest, patient and thorough through out the whole experience. Asked us about all the extras on offer without bring pushy too. A huge asset to your store. Also the Kanto starter pins on their lanyard are 10/10

Disappointing service and knowledge. There were four staff members standing around chatting but no one helping the customer. I came in with the kids in the trolley to get help with a new modem/router. I explained the ISP-provided device wasn't working after five years and that I was told I could buy a new one at a store like JB. After waiting some time for service, and being told everyone was busy, despite staff standing around chatting, I was given about three minutes of a staff member's time where I asked my questions about compatibility with existing wifi extenders and whether the device would work for me. I bought a new device on the strength of that advice, basically all of these will be suitable" for replacing the ISP-provided device

Really good store and I feel the best in the hunter region. They have great stock levels so if you can’t get it elsewhere no doubt you will get it here. The prices at these stores really are just standard. You no longer get discounts by negotiating price if the do it’s like $2 on a $1000 item, so why bother. They have computers electrical home theatre appliances etc. This store doesn’t sell white goods though.

Johnny has to be by far the best service i've ever received, he listened to our needs and went through everything thing that we needed know. Most importantly he made the process so easy and comfortable especially with a 17 month old.If anyone is after a TV head over and see Johnny.

The shop was well-presented and not cluttered.The staff were hard to find and when I did, he treated me like an idiot.I would definitely return as prices were really good.

Friendliest staff of many electronics stores when shopping around for the best deal. Happy to always return to JB's. You know you'll get looked after

Thanks to Dillon for his patience, knowledge and understanding when I needed to return a mobile phone for repairs under warranty. Nothing was too much trouble. Thanks also to Sam for his assistance and advice re PS4 and PS5.