Holiday Paradise - Surfers Luxury Apartments

I had family coming from England and thought it would be great to stay at the Gold Coast. On arrival at the three bedroomed appartment the views are stunning but that is where it stops. The appartment was very unclean and needed to be cleaned on arrival, the bedding had urine and blood stains, the pull out sofa bed still had food and other items in it from previous tenants, absolutely filthy.

It’s the second time my family chose to stay in the service apartment in Hilton Surfers Paradise for holidays. We booked the suite the first time via Hilton booking center, and luckily this time from Holiday Paradise in Booking.com. The price was much much better for a similar family suite with the astonishing and beautiful view of beach just in front of us, and the service was warm and efficient. They answered all the questions even about the hot spots to visit very promptly and recommended the travel agents for the kayaking and whale watching. You can see the pictures that made one of the best travel experiences for my family. Besides, the check-in process was so fast that we didn’t have to wait in a queue in front of the counter, but just key in a given pin to get the room key in a small secret box in the reception office. Holiday Paradise, highly recommended!

i booked this place really last minute without doing proper research of the streets and ive never been to goldcoast so i just wished my luck. it was sooo much more than I expected it to be. I loved it. To the point I did not really tour goldcoast and just stayed in the room....I booked riverside this time. I will try the ocean view next. I loved how it was right next to woolworths... and really the safest area of the streets I think. The only downside is that the reception office is not on ground floor, so if you are alone, you have to walk up the stairs with the 20kg bag. I was okay, but if you have a person who is not able to walk up stairs, this is not really the best reception office to go to......

Absolutely amazing stay here! The staff is extremely friendly and helpful. We had a wonderful. Our room was beautiful and very clean. Will definitely be back soon!

I can’t say enough good things about our. The room was amazing, the area was beautiful, and the staff was so accommodating.

Staff there were very friendly and informative.Nice ocean view. Spacious and clean with a kitchen and Laundry. Perfect for a family. Checkout was easy too just drop keys off to the same office no rush it was 11am+ until we checked out actually felt no pressure. Stayed in other hotels some holiday hotels require a 10am checkout which was a bit pressure there, not this one, big thumbs up. Beach is just 5 minutes walk. Evening and morning beach was so beautiful. Lots of swimmers even it was a bit cold water. Did not see anyone fishing there if you plan to go fishing Surfers Paradise probably should not be the spot. A few awesome restaurants near the beach. Highly recommend Hurricane while make sure you make a reservation with them 1 day before. “

Booked this accommodation for a girls weekend arrived to the hotel to find a dirty unmaintained room. Has mould on walls, windows and furniture. Food from previous guests on floor and furniture. Sand in the beds so the bedding was obviously not changed. The washing machine has rubbish in it. The dryer did not work. Looked to be vomit on the carpet in the lounge room. Curtains hanging down. Bathroom doors with hinges hanging off and not be able to lock them. Bathroom lighting has what seemed to be dodgy wiring. For $640 a night you expect a great room this was not worth its money. When we complained they got the cleaner to come back but this room was still not up to standard and the staff were very rude. Would not recommend to anyone.

Can't get an invoice out of them. Couldn't access our booking. Can't get them on the phone. They Dont respond to emails.