Carpet Call MacGregor

I have purchased 5 big rugs from them, the seller was so nice at start and helpful during the sales, however during the process, he never explained any of the issues about the product, only the stuff that would drag me into buying real wool rugs, the next morning I went downstairs and there was a disgusting farm smell from the wool and he hadn’t mentioned there would’ve been a smell, I’ve talked with them and wanted to exchange, the first time they said I’ve got to wait 1 month for new products, then changed it to 3-4 months, we accepted that one too, and then was changed again to 6-8 months for another exchange, for now I’ve accepted that one with currently close to $5000 in his hands. My wife visited them and they said they can’t do anything during a month of having our money, we have to purchase without any testers. I’ve been stuck in this with all my money in their hands, I’ve waited almost 6-7 weeks and still no email back. Don’t trust this company or their products.

Mixed experience at this store. First time was excellent, it was carpet replacement for all our bedrooms. The sales guy John Offered us a really good price. The guys came in to do the installations were friendly. There was some minor issue after the installation, the guy came back on the following day and fixed it straight away.Second experience was new timber floor to replace existing bamboo floor. The price was good when the sales guy quoted us. Then the Indian bloke came into our house to do the installations asked us additional $5600 for re-leveling the floor. They were saying my concrete slab flat enough to Australian standard. me, the old timber floor was fitted perfectly to the concrete slab and the reason we want to replace them is we don’t like the colour. it was originally Timer floor, and no difference to the new product they are installing. They basically put us in a position where all furnitures were moved outside and we have no opportunity to say no.It was also close to Christmas time and almost impossible to get second opinion from other companies.We had to get it done. Ended up paying $5000more which I think it’s absolutely unnecessary. All they did is to pour some self leveling cement to our floor. Easy money for them. Those things are like $20 per bag from Bunnings.

Twice now we have entered this store and been totally ignored when we are the only customers. First time the man at desk was loudly having an argument with a customer over the phone for the whole shop to hear. Second time he remained seated at his desk, didn’t acknowledge our existence and then when we asked the two other gentleman for help they said they were rugs only. Both times we have just walked out and after today we won’t return. If you want to give next to no service maybe have price on tickets so people can get an indication. Walked across the road, was greeted immediately and have booked a job.

We needed the carpet on our stairs replaced and Anton was wonderful with us, even though it was a small job. Thank you Anton for your efficiency and care.We also wanted to say thank you to Kelly, the carpet layer, he did a great job.We are very happy with the end job. We will always use Carpet Call MacGregor.

Highly recommend harsh and his team, they did an amazing job of flooring our entire house. Harsh is also extremely knowledgeable, approachable and communicated with us throughout the process, with multicultural backgrounds, me and my partner with happy with him, and he was also extremely reasonably priced, they also deliver what they promise. I tried a few other flooring shops and got the run around, I would highly recommend this company.

Awful experience. Tried many carpets but all of them look different from in store to your home, and the testers you get given are completely different to the carpets you get sold to you. Refused a refund of $5000 which is currently in his hands.

Andy from Carpet Call Capalaba was very helpful and thorough. He took the time to measure all the spaces and advice on the best types of carpets to suit our needs and budget. He brought in numerous samples for me to make an informed choice and then got us the best price.

So their sales rep, Faryan, came and was supposed to do his job of accurate measurements plus inspecting the gap between doors and new carpet prior to installation. He was busy selling the golden range only for getting more profits without introducing other ranges. He didn't do proper measurements either! So on the installation day, the installer found significant gaps between the new carpet and doors which hindered the doors to swing, which ended up costing us a few hundred $ more to pay them for extra working hours to adjust the door heights. Upon reporting to Faryan, he refused to pay for something that was his responsibility after all. Perhaps Carpet Call needs to hire more responsible and sensible people in their company and moreso handle customer to its highest professionalism and don't leave customers to pay extra for their employee lack of work performance!

Matt was a great help in coming to our house to measure up and provide samples so we could see what the new floors would look like in our space. We've been very pleased with the initial consultation and can't wait for the flooring to be installed.

Noor was wonderful on his details information to me, I recommended.Thank you.Claudio