Specsavers Optometrists & Audiology - Knox City S/C

Nice store and great selection of frames. All the staff were very friendly and the store had a great vibe. I needed to pick up some frames and also have a trial for contact lenses. I was served by a lovely lady named Katarina, very knowledgeable and patient with me as I was having trouble with the contact lenses she went above and beyond and I am extremely grateful to her. Thanks and I wouldn't go anywhere else.

I was very satisfied with my experience with Specsavers. I used to have my glasses made by Specsavers but supported a local optometrist for my last two upgrades. On my return to Specsavers I found them to have superior equipment and be very competitively priced. I shall return to Specsavers for my next upgrade.

Usually really like this place but today they made me come back as my optometrist was leaving for lunch, then made me wait for her entire lunch period before seeing me. If they were going to do that, I wish they would have just told me to come back later but instead they made me wait 40 mins for what was a two minute consultation. I am not upset that she went for lunch, but why the hell did they not just ask me to come back later instead of wasting my time there.

You are treated with respect, by very lovely staff. I get anxious, in these times, but I was made to feel relaxed, as everything was explained to me. I would definitely, recommended them.

After putting up with my new multi focal glasses for a week I went back to Specsavers as I needed to push up my glasses to read. I was assured that my glasses had the correct multi focal measurements. Not happy I went back again to have them checked. They said the measurements were wrong and I needed to wait two weeks for another pair. The new pair are okay now for reading but still not sure about the mid range. I would like to suggest that Specsavers have the measurements checked by an experienced senior person before they are are made. Not only would this save the customer from repeated visits to the shop but save Specsavers from having to make another pair of glasses.

Staff here are very friendly, welcoming and professional. The store is well-lit, clean and spacious. Because it is the largest Specsavers store, there are so many frames to choose from.

Fantastic service. So pleased that the multi focal glasses I ordered are the best I’ve ever worn. I was also pleased to find a wide variety of frames and bought two designer pairs, found within 5 minutes. Staff were so helpful and knowledgeable. Worth the drive and I’ll be back!

The new Knox store is so much better, with much more space and a more relaxed ambiance. The service was quick and efficient and I had my new glasses after a very short wait. Please don't try to push the hearing aid service too much - that would be annoying.

Unfortunately I didn’t receive the customer service I am used to and expect.Ordered two for one offer of reading glasses and sunglasses.I was told by the consultant that if I had a problem with a lens in the sunglasses that it could be removed.The reading glasses were too strong and sunglasses were also too strong and made everything look low or short and made me feel dizzy.They told me the reading glasses frame needed adjusting but that didn’t solve the issue. I decided to put up with the reading glasses even though I wasn’t satisfied as they didn’t show any interest in re-doing the prescription.The sunglasses were adjusted twice with what I was told were milder lenses but unfortunately that didn’t help.I requested that the lenses be removed which I could have had done but would have to pay $199 for the privilege.I advised them that I would take my business elsewhere.I now have a useless pair of sunglasses.I wish I had read the reviews before going to the Knox branch.

The manager Gregg was extremely kind, cheery and helpful. Everything in the store was set out well and frames with particular styles were very easy to find. Each staff member that I spoke to was able to help me pick out frames and gave really helpful advice. My optometrist Micheal was so thorough when he was doing my test and couldn’t have been any better! I would highly recommend visiting this store.