Australia Post - Carlton South Post Office

Don't want to be judgemental. However, the female staff were so rude that I couldn't bear it! The worst service I have ever received, not just once. Staff will yell at you as if you are not a person and reply with a mean attitude for your little confused enquiry about the services. Finally, you have to pay whatever they require you. That's so insane and humiliating!!! Don't know why they are there if they don't want to work. If I had any other choice, I wouldn't want to go there once!!!

Not only do they NEVER leave a parcel note in our letterbox, it is impossible to pick up if you work regular hours 8-5. My package will have been there for over a week by the time I can get to it.

I have never met such rude staff. It is our local post office but I try to go elsewhere as it generally seems such an effort to have to serve someone. I cannot understand why Australia Post don't offer some basic training in courtesy and customer service to these women. It almost seems that they get satisfaction out of the poor way that they treat customers.

Going there made me understand why I love DocuSign. Horrible in all aspects.

Worst customer service To Be Honest.. The lady staff called Emily, that's the name I saw on her badge. Its prohibited to ask any questions from her, her Rude reply and disgusting behaviour cannot be accepted in Customer service industry. Find another Job..

They changed the hours for the Christmas holidays. It’s not even Christmas yet. And they made it harder for anyone with a 9-5 job to even get there and collect packages.

Watch out for that middle aged lady with glasses. She bites.She has told me off several times before and yet again today when I did nothing wrong.For context, I was in the queue looking at the discount table while waiting for someone to appear. Another lady came in and went straight to the counter when that staff suddenly came out from the back. I told her I was waiting and she told me I was preoccupied and not waiting so it wasn’t my turn.I hate to say that based off all the negative reviews, that staff may have some prejudice against non Caucasian people.If she snaps at you, just know that she does it to about every younger non Caucasian person.

Edit: I left a 1 star review back in 2017 and you can see my old review below. However, I am changing my review to 5 stars all due to one staff, Guy who has been nothing but fantastic ever since he joined them. He is the most friendly and helpful postal worker I have ever met and Australia Post should use him as the standard by which all staff are trained and expected to behave.Review from 2017:Read all the other reviews below. Its sad to say but I have had the same experience.Can confirm with other reviews:1. The staff seem to enjoy making your life hard and are not at all helpful. I think the guy was Ryan who works on Saturdays who seems to enjoy what little power he has over customers.2. Their ID requirements vary constantly. Sometimes I don't need an ID, sometimes I do, sometimes I need to bring another letter as proof I live there.

Why so many negative reviews??? I have used this Post Office for years. Everyone is polite and efficient. The store has great stock and items for sale. Parcels can be picked up early in the morning for people who work 9-5pm. It's a typical post office. No complaints!