Lithgow City Council

Rude and unhelpful customer service. Customer service hangs up phone if you ask to speak to manager as service rep doesnt understand what you want. Maybe hiring customer service people that can serve would be a good option no wonder our town and area are the worst compared to neighbouring councils. Higher rates and worse service. Maybe its just the nowhere attitude of lithgow council that ruins our town. Disappointing.

Lithgow council is a disgrace,,open & close when they feel like it,don't answer calls,never return calls,Water & roads are a disgrace,parks, footpaths overgrown,,what do the employees of the council actually do?? & Why are our rates so high ???

Council gives out personal information to persons trying to buy my property. The people turned up at my property in sydney trying to buy property in lithgo council saying they know someone within lithgo council. Once I told them I'm not interested in selling council has persued me continuously including sending police to property to harass person trying to fix up the property. All the properties around mine seem not to have to meet the same regulations around mine. If i call the council to discuss any problems they reply Well if you don't like it sell your property". I have tried to contact gereral manager direstly and by phone about this matter on many occasions but with no reply. Avoid this council at all costs as they are up to no good and now I'm having to try and rectify this. They not a helpful council. Avoid them they are worst council i have had to ever deal with. Also the continual harassment whilst i have a custody battle they know of really isn't helping my stress levels if your thinking of buying here don't."

Experienced terrible customer service from Emily" at Lithgow City Council

Great to hear Council has rejected the big incinerator proposed for our community.Imagine the truck movements through the mountains ,the pollution and being know as the dump of NSW. Probably the STATE GOVERNMENT will over ride Council and I would like to hear Paul Toole explain how this will affect our community!

Council contacted me in regards to registering our dog and how there was no fee due to him being a rescue beginning of Oct. I had already paid the fee 6 weeks earlier so I asked if that money would be refunded. They said yep, I could expect the refund the week of October 18th.5 weeks and 3 phone calls later the money has still not been returned. I was told beginning of this week I may have missed the cut off as all refunds are processed on weds. How? I called the week before asking for the money to be refunded, as well as have an email from council saying the money would be refunded mid October. I still have not recieved the registration paperwork for my dog despite being told it was sent out on 2 separate occasions. I have had no problem receiving my rates and water notice however. By-laws for animals are not clearly listed on the website and any attempt to get them means being passed onto the Rangers who never got back to me.Update: Ive just been sent a letter saying my dog is not registered and I am facing a fine.Form was submitted nearly a year ago and I spoke to 2 different staff members regarding my dog at the time.Completely incompetent.

This council is disliked by most residents of Lithgow because of how high the council rates are in comparison to how poor the services are.

Lithgow is a great place to live and the council is always considerate and helpful. They have some great people doing great work for our community

Lithgow City Council have done an amazing job ensuring that there are a fabulous range public facilities for residents and visitors to use. Side streets are in definite need of repair, so be careful if riding your bike, skateboard or scooter, as the pot holes (often hidden by over filled pot holes) could cause accidents and injuries. There is also an unusually large amount of small rocks on roads and near gutters that could also cause damage to cars, riders and pedestrians alike.