House of Motorcycles

Friendly before money or problems became an issue. $2800 for work another (competent) shop charge well under half that for (I know as I have receipts showing the other shops charge for the same work on the same model bike). Actually tried to charge me over $4k with severe overcharging for hours for each part of the job! Slow (and you pay full rates for them to learn on the job) and therefore expensive and as it turned out - incompetent.Installed an incorrect vital part - a set piston rings - despite the correct part number being in the instructions. (and I twice politely asked if they were sure about it). BTW - I only discovered this when they sent me their receipt for the rings from the distributor (otherwise I would never have known and any subsequent engine damage as a result would be considered my fault no doubt).Bike (virtually new - only a few 1000 km old when the work was done) was returned with an oil leak, hoses not properly connected. Even broke my top box handle (but didn't 'fess up to that).Ok mistakes can happen, but they have a terrible attitude to remedying them - basically denial followed by insults and finally non response (after promising they would on my return from being away).I'm sure they'll somehow try to blame me for this and deny any fault. All my interaction was by email (so I, or they, didn't forget anything) or in person, which they were ok with. Yet when there was a problem they tried to phone me when I had told them I was away and unavailable by phone.I got them to do the complete job as they're the Royal Enfield dealer and to save warranty. I thought they'd know what they're doing (so do a good job, not overcharge). I was prepared for a little 'Tassie tax' as I have been going through cancer treatment so wanted hassle free job.Left me with a faulty bike I can't ride for fear of damage which I'll have to either DIY or take to a competent shop on the mainland.

Picked up my 2023 Yamaha R3 last week and couldn't be happier with the service from the bike sales fellas. Kept me updated on the eta of my bike. Can't wait to fit all my new Yamaha Acessories at my first service. 10/10 team will be back for more

I'm on a motorcycle adventure around Australia. I need to change my tires before going back to the main island. They did all what they could, ordered asap, and they did the job today ! Everything was managed in 48h, order, appointment, with smile and warm welcome from everyone who works here ! I can take the ferry tomorrow knowing that my bike is ready to hit the road for plenty of thousands of ks ! Thank you for your help, your time, your advice, and to have done the job within the short time we had before the ferry :)

A great variety of machines to pick from and easily able to drool over amazing equipment every time I visit. Great and friendly service always also

Amazing service from Brooke. I purchased DRIRIDER pants/jacket over the phone and Brooke went out of her way to send me photos to make sure I was getting the correct products. 5 ⭐️ Service.

Shout out to these guys, great service, helped me out with a quick chain tension adjustment even though I wasn't booked in and not a customer. Just what you need when touring and you need a helping hand.

Great service. Friendly staff. Helpful advice. Selling Yamaha Generators and bikes.

Terrific new building. Selling Yamaha, Royal Enfield, MV Agusta, Peugeot scooters, Benelli and high quality pre owned motorcycles. Friendly staff. A wide range of on road and off road riding gear.

Purchased Yamaha fun bikes for Christmas, sales staff were very helpful with fitting all 3 of my children with all MX bike gear needed even the parts guys were very helpful with getting some training wheels for the peewee 50