CeX

Good collection of games and great customer service

A preface that this review is just for this store. Parramatta, Mt Druitt and Hornsby are well serviced in my opinion.I bought two Xbox series S controllers and the console for CEX Hornsby yesterday. However, when pressing the up button, the analog stick didn't work. I decided to go to the Blacktown store to exchange it for something of the same quality (I at least expected it to be clean). Instead, they ended up giving me a controller that looked liked was owned by a small sticky kids or a bricklayer who didn't wash their hands.I then asked for a refund because the controller looked unsatisfactory. They told me that they could only give me in store credit. Which is wrong according to their website and the ACCC. Nonetheless the back of the controller is not an original part, off-white colour and missing the Xbox logo subsequently completely devaluing my trade in.The staff were relatively helpful although one was especially arrogant. I do understand that this is a company that expects scams, though, I don't appreciate them denying my consumer rights and will escalate this further.

Checking out some second hand IT gear. Problem is they have so much on offer it is too hard to choose what to get. So I get some details of what they have and research some more then go back a get my refined choice.

They have 2 games here that I was after. I wanted to check the condition of the disc and the case for one of the games but one of the staff (the more senior staff, a younger staff was serving me) was not friendly and did not allow me to check the disc, only allowing me to check the case. For what the game was priced at, I believe there should be common courtesy for checking the disc before purchasing, and I would expect there to be a manual with the game as well but it was missing. I can work around with the case by getting it replaced but not being allowed to check the condition of the disc and having a missing manual, the staff need to consider their customers more and check the pricing.

Defective products and bad customer service, they refused to refund for defective products, proceed to offer another defective destroyed product as a replacement and then claim they can only offer a voucher instead of a proper refund because it's a Change of mind" because I don't want more damaged or faulty goods? Only thing I've changed my mind about is ever buying here again. Absolutely no qaulity control and garbage customer service. 0/10 don't waste your time here."

Given a price on my old phone on a Monday and take it on the Wednesday to sell and different staff lowered the price

Too many items available brand new in other stores for much lower prices. Better prices on some discontinued items than Salvos.Edit: Forgot to keep in mind their dedicated pricing team that decide prices based on various factors like demand, supply, and current market trends (Aka current highest unsold Ebay listings) when they are for example: charging $30 over RRP for a plain coloured Xbox controller which is overstocked and heavily discounted from the RRP in all surrounding retail stores.I thank CEX for pointing that out and have fixed the rating appropriately.

The usual cex stuff - lots secondhand games, consoles, ipads, iphones, Android phones. Some laptops but not a lot at this store.

Compared to their other stores, this one is not as well laid out. It took me 15 minutes to find the Anime section only for me to see that it was under Music.The staff didn't leave their desk, nor did they ask if I or anyone else in the store needed assistance.It's not terrible and maybe I was just there on a not so good day" but I'm in no rush to go back"

I had alot of DVDs I wanted to sell, they said they will give me 55 cent store credit for them. But I cannot even buy one DVD for that amount. How does that make sense?